Caribou Coffee

Every time I order the iced crafted press, I get ice with a little crafted press sprinkled on top. This time I asked for less ice. Still got way too much ice so I asked them to top it off before drinking it and they said they'd have to make me a new one because I grabbed it from them. I felt bad so I scooped the ice out myself and as I'm leaving I was so annoyed that I drove back and asked for a new one. I got this one with less ice like I wanted but filled up 3/4 of the way. If the amount of actual drink is a set amount (as in so many ounces), please let me know and I'll edit this to 3 stars instead of 1. When I returned, they told me I had to throw the first one in the garbage myself because I I had touched it. Pretty silly. Might want to teach common sense. Not off to a great start Hugo Bou.

Update: stopped by last sun am and ordered the same through the drive through and they made it perfect. Thanks!

Workers create their own dysfunction and poor service. Twice I was there and ordered a XL Eggnog Latte Extra Hot an $8 drink. Order takers did not tell me what my perks were, I had to ask. Both drinks on two days were Not extra hot and neither came with sprinkled nutmeg, I had to ask for it. Staff has some dislike for providing attentive customer service and lacks in providing a quality product. I'll stick to "other" Caribou locations that do offer excellent service and quality.

I think the location is great. I was working in the area and it was a perfect place for me to sit and do some work at the end of the day. The atmosphere is great, very relaxing and pretty. Coffee was sweeter than some other locations I have been to. My only complaint was that the two "gossip girls" working were very loud and talked to each other constantly, even swearing as they complained about you name it. I get wanting to have fun while working but no reason to yell when you are a foot away from each other. I would suggest patrons that want to complete work, homework, read, etc have airbuds in. Otherwise, it was a nice experience and I would try coming again.

I have given many positive reviews for multiple Caribou locations in multiple states but this location continues to disappoint. All other locations, seriously, all other Caribou locations that I have ordered from tell me about any perks I have on my account when I give my perks number. From the $0.10 daily trivia, free size upgrades, to free drinks earned so I assume that is "Normal". This location never does so I always need to ask "Do I have any perks?" Even with that happening, several times I either do not get the discount/reward and other times I realize later they must not have entered my perks info so those visits/purchases never got captured. I do not understand what this group is doing, clearly they don't either - So frustrating.

Not only was our 5 gallon coffee order forgotten about the morning of our party, the staff gave me a price of almost 50% less of what I actually paid. I ordered this well in advance and it was forgotten about. Would have gone elsewhere if correct prices were given to me. Very frustrating!

There were some hiccups when they first opened but now this is my favorite location. I usually customize my coffee a bit and it's very rare that any customizations get missed, and the taste is consistently good.

I frequently stop by this location, both mobile ordering and drive thru. They always make my order correctly and usually have it ready when I arrive when ordering ahead. I always bypass the Forest Lake location and go to this one because the accuracy and consistency is so much better at this location.

My hot chocolate didn't even taste like hot chocolate it was just milk. I had to pour my own mix in there and it still didn't taste good. One star

New store so it’s expected there will be mistakes made but every visit I’ve made to this store has been odd. Last time I ordered a toasted bagel with cream cheese and they threw a cold bagel in a bag and called it a day. This visit, they poured me a whole cup of cold brew which is nice because I got more than I paid for, except it wasn’t cold at all because there was no ice in it. Management needs to tell their staff to take their time because they only hitting at about 80% accuracy here.

Will not be returning to this location. I used the mobile app twice this week to order Iced Americanos and specified light ice each time. The first time I received incredibly heavy ice, and after notifying staff of the error he used a dirty spoon from behind the counter to remove a large chunk of ice before handing it back to me. There was still a ton of ice in the drink and the staff didn't care to ask if it was now acceptable, just went on to the next customer. The second time I notified them of the error, the same staff member removed extra ice by pouring the drink into another cup, then supplemented the extra room by adding more water. He contaminated my first drink and watered down the next. Highly disappointing experiences.