BIGGBY COFFEE

Love me some bigby coffee even the girl at Starbucks said she likes bigby more and she works there LOL. Seriously though fantastic service drive-thru could be a little bit wider as you can see where people scrape their vehicles when they make the turn so TURN WIDE

Seems like Spring Arbor location has possible staffing issues. My daughter has gymnastics next door so I like to walk down and get coffee. They are Always slow. Today was the worst its been. I waited 10 mins. The cashier was on the phone at the counter when I walked in, helped 1 customer and 2 left while I waited. Then the guy in front of me ordered 5 drinks. I left.

I have watched the manager berate employees which is unacceptable. 25 minutes in drive-thru for the incorrect order is not cool. You can order the exact same drink 5 days in a row and get 5 different drinks. I make my own drinks and smoothies at home now. Tim Horton's or Dunkin are better then here.

I came to this location because my nanny kids have dance a couple doors down. The service is probably not worth the 1 star as I waited 20min for my latte that wasn't that great honestly. The 2 employees that I could see making drinks were a mess as far as one had to ask what drink they were even making and they messed up 2 orders before me and had to remake them making my wait for my drink longer. I am very dissapointed in my experience and it reassures my choice to go to starbucks for better tasting lattes and shorter wait time even when they are busier.

Staff are always friendly. Service is decent. Bathrooms need a good cleaning.

Warm inviting place to hangout with a friend and grab a good coffee with diverse flavors. Staff were very nice.

The employees were polite but it was quite the long wait in the drive thru there. The drinks we ordered were short filled and pricey in my opinion... Hopefully this has changed since my last visit here. I understand there are bad days sometimes...

Order drinks how you like them, or pick from the menu! We really haven't had a bad experience with them yet at all! Free Wi-fi. Love the new drive through in Spring Arbor Michigan!

I went to Biggby's for the first time on a day when they were selling drinks for $1.99 for any size. I ordered a mocha caramel latte, and after waiting for 10-15 minutes while watching the workers frantically filling cup after cup of various drinks for in house and drive through, I was finally served my coffee. It looked good with the pretty swirl of whipped cream and a drizzle of chocolate and caramel sauce on top, but when I started drinking it, I realized that the drizzle was all the chocolate and caramel flavor I was going to get. Even when I mixed the whipped cream in, there was only coffee flavor and milk flavor. This is not what I expected. When I order a mocha at Starbucks, it has chocolate syrup in the coffee and it tastes strongly chocolate. For a cup that usually costs around $4, I expected much, much better from Biggby's. I'll never go there again.

Busy place, but they do a good job keeping things moving. Always good stuff.