BIGGBY COFFEE

Pulled into Biggby today for 4 iced coffees. The drive-thru had a little bit of a line but we thought “how long could it be, it’s coffee.” Fast forward over an hour later, we are trapped in the drive-thru lane with obstructions on either side providing no means of escape — Biggby had us in her clutches. At this point we are sweating watching the customers at the walk-up window get served within 15 minutes. We finally get to the window and they ask us to give them a tip (???) and hand us our coffees which are of course wrong. When we tell them they are wrong, they say “no they’re not,” as if they expect us to say “okay” and toss them a Hamilton as we drive away. All this to say, if you want to wait a really long time for sub-par (dare I say bad) coffee and even worse service then Biggby is the place for you. Otherwise your better off growing your own beans and roasting them yourself, it would probably be faster.

The only positive thing to come from this experience is the next time I think about pulling into a Biggby coffee I’ll remember to throw it in reverse and go literally anywhere else.

One of the best coffee places no doubt but had the most unpleasant experience of all my time going to biggy, "I go all the time" the cashier at 4:20 4:50 was the most disrespectful biggy worker I've ever encountered from telling me my order was different prices depending how I paid, to telling me 50's and 100's aren't accepted in south Haven like I'm a tourist and saying everyone uses fake 50's and 100's not giving me my card back then arguing about it another employee had to point out my card was in her possession the cashier's then talking about me in the back saying I was just mad when all I did was make an order and ask why don't you accept cash? Telling me signs are posted all over didn't see one that was visible at all. I would definetly go to the biggy downtown until this un enthusiastic worker is dealt with as she definitely can make what you want to be a good experience a bad one.

Pull into the drive through and didn’t know it was going to take 28 minutes to move 4 cars to get to the order speaker. The first words from the girls mouth is thanks for your patience we'll be back to you. Wait another 5 minutes before they ask you what you want. Really? C’mon it’s coffee. You know water coffee beans. Get it and go? Not here. You could order a cup of coffee on Amazon and get it faster than this place. If you have absolutely no life get in line here and break out a calendar.

Horrible. Please bring us a Starbucks! They constantly get the price of your drink wrong. I have a milk allergy and they always put whip cream on it when I ask them not to and then they just wipe it off the top. Oh thanks, I hope I don’t get a stomach ache. There is always coffee grounds on the bottom of my drink. Now, I have noticed that they ask you if you want to tip on the card at Coloma and South Haven. 1st of all, you don’t deserve a tip when you can never make the drink right and 2nd, why are you putting people on the spot like that? If I want to tip, I will make sure I tip. Will not be back and I do not recommend unless they make some changes.

Awesome taste ! Worth to stop by..

The BEST Coffee in town! The best TEAM OF BARISTAS!!! Cheerful environment ❤ Very Clean and they require masks and social distance!

New store location looks nice, but is so poorly designed due to no access to parking which forces you to use drive thru. 20 minutes to get 2 ice coffees via drive thru.

I absolutely love going to get coffee here! The environment and employees are full of energy! Always leave feeling uplifted!

Received coffee at the drive thru. My cup was filled to the absolute rim - resulting in coffee all over my cup holder and dash. To do that at the drive thru is NOT cool!

Finally good coffee today! Nice ladies and good and quick service.