Sweetland Chocolates & Coffee

Customer service was great! But our coffees... not so much. Both tasted extremely bitter for some strange reason. Neither had flavor of what they were described as, either. Quite honestly, they actually both had the same taste... just bitter! Unfortunately don't think we will be returning... $12 and time spent to toss out two coffees. 😔

In response to their response:
I personally don't consider large coffee shops to be real coffee lol.. just personal opinion. They are more like dessert drinks. If I do want COFFEE or a nice latte, I'll typically go to a spot I like downtown that's a small business. If I want something sweet like a smoothie or Frappuccino, I'll go to big chain. I have a lot of experience in the coffee world. If you look at my review history, I have visited a lot of places big and small all over.. I know what I'm talking about when I say the coffee was not made right that day. I pass by this location often, and want to say that the coffees were definitely not made correctly. I'll always just think "it was a fluke... they honestly were just busy and forgot the syrup". I will say you do have decent other products, it was just a major let down that day to waste $12. Whether it was your coffee or a mistake, it still was terrible.

Great chocolates, other candies, nuts, and pre packaged gift or assortment boxes from tiny to large. They also offer a seated area for coffees, other beverages or scones and cookies. The service is fast and friendly, they even gift wrap. Sweetland has been a favorite locally made chocolate/candy shop for generations, with a few locations to serve you.

We went in yesterday at 7:50PM (they close at 8 PM), the two employees we spoke with were happy, pleasant, didn't rush us (even though they were closing soon) and made us feel SO welcome. The customer service was truly astounding. (Whoever these two women were - Seriously, give them a raise! Lol)
Not only was the customer service amazing but we ordered an assortment of candies and chocolates, all were absolutely amazing!
We also got a hot chocolate and a coffee - we've never had better. If I could give this location more than 5 stars, I would!!

The atmosphere is perfect for studying alone or with a group of friends for a visit. The coffee, teas, and chocolates are all delicious. It's a great place to feel connected to our community!

A nice little coffee and chocolate shop I stopped in while visiting Rockford. They went a brew me a fresh pot of coffee when I ordered and they had a nice assortments of chocolates and I went and got a couple truffles too. The ladies behind the counter were very friendly.

Love the chocolate, and how many options they have!

Intimate yet open space. The adorable downtown coffee shop that you're expecting. Love the exposed brick inside and the wood polished tables. The service is always phenomenal and the woman who helped me was sure to spell my name right on my coffee sleeve. She also brewed my drink at the perfect immediate sipping temperature, a big deal for me.

Went here with my wife to study and for her to get some grading done. It was a very quiet comfortable environment, we really enjoyed some of their chocolate and coffee! It was easy to get some work done there as well as stop and talk to people. It's in a great part of town, there were many people walking nearby and enjoying the scenery. We will definitely stop by again!

This place is fantastic. Came for the coffee, left with a lot of delicious chocolates! Staff helped narrow so many delicious choices of coffee and chocoalte. They carry madcap. But their own roast (1919) is quite delicious! Definitely hope to return when I'm in the area again.

The chocolate here was perfect. Im dying over their peppermint bark. I also got the drink "the noggin". It was so amazing. Then on top of how yummy everything was the two people working tonight were just lovely. I was having a bad day and the one girl complimented my sweater. It really made me feel a lot better. The kindness did not go unnoticed.