The Coffee Factory

We got coffee and hot chocolate and they were both gross and bitter. I'm aware we added expresso, my husband always adds expresso, that had nothing to do with the bitterness and my coffee did not have expresso and was still bitter. Thanks for your reply!

Came across this establishment a couple of months ago tucked away in a neighborhood/industrial area of Muskegon (the scenery as you near the cafe will have you asking yourself whether or not Google Maps was way off base locating it until the hand-made signs re-assure you you're going the right way). Quaint, laid-back atmosphere with lots of drinks and several food items on the menu. The fifth star was not given based on the double-shot cappuccino I ordered: either it was extracted for too long or grind setting too fine (or both), but the drink was so bitter/pungent that any/all flavor was completely overpowered (I can't even imagine what a regular 2-shot espresso would have tasted like). Looking forward to my next visit to see if this issue has been remedied!

Great coffee and food! Located in the old Shaw Walker building, this place has a really cool atmospher and is definitely a great place to hang out.

Let's begin with location:
It is tucked away in a location that would be hard to find if you didn’t know it was there.

Vibe:
There seemed to be plenty of seating, even for busier times. There was an area for what I'd assume would be live music and/or poetry readings, etc.
BUT there were rules posted on the tables (no outside food or drinks & no Internet w/o purchase). By the way, the Wi-Fi password we were given was wrong!

One very positive small touch was the availability of electrical outlets for plugging in devices (at every table, I believe).

Coffee:
I didn't understand charging $1 for a refill of brewed coffee. Really? Smh
Worst of all, the latte that I ordered was lukewarm. Ugh. This wasn't the "great coffee" other reviewers raved about.

Service:
We visited about 8:00 on a Monday morning, and the place was dead. One other customer was there during our hour-long visit. Maybe, just maybe, this lack of business contributed to our barista's apathy; however, I'd think it should go the other way -- almost going over the top with excitement that someone was visiting this establishment. Our barista certainly didn't look happy we were there.

I walked away very disappointed.
Had to brew my own cup at home to get a steaming hot cup of coffee.

Looking for a quiet place to read or get work done

Very welcoming atmosphere. I ordered a 16oz brewed coffee and it was balanced yet bold (obviously, with Mad Cap beans). Coffee was served very hot. Would recommend this place!

Good drinks. Good vibe. Cool historical decor connecting it to the location's past.

A fun atmosphere that is nicely decorated and easy to relax in. I loved the madcap coffee and vegan treats.

It's just another Madcap coffee place. They have sandwiches and a few baked good. Coffee is pretty decent. Generally a little overpriced for what it is, but is is Madcap.

Quiet coffee shop off the beaten path in downtown muskegon. Good choices of espresso drinks and coffee while also having a small food menu as well. Outlets hanging from the ceiling offer power to your devices and free wifi to boot. Loved this place and it's modern atmosphere; l would be more than happy to stop in again for another dirty chai!