BIGGBY COFFEE

The place was freezing cold!! Even the help was dressed in their winter clothes , coats, gloves...it was ridiculous.
The staff were all very nice and helpful. This was our 1st time trying flavored coffees, and the young lady who was waiting on us went into detail on all the different titles they offered. We also shared a fresh, yummy muffin.
Overall....had it been even close to a temperature that was inviting to folks to stay, as I've done on 1 other occasion, ( I've only been here twice..this time included) I would have given them a better review.
This was no fault of the staff on duty, but of whoever shut the heat off for the 1 day holiday that they were closed. Not worth loss of business for a little heat.

I love Biggby coffee, the staff act happy you are in their store and the coffee is excellent.
I visit several around the mid Michigan area and all do a great job, but Charlotte is my favorite.

Prefer the taste to Starbucks honestly. It’s not as glamorous. Their sweet coffee drinks tend to be an order of magnitude sweeter than Starbucks as well so take 1-2 less pumps of the sweetener.

I ordered a bragel today, paid for it, and then watched them serve a large order ahead of me plus 4 orders behind me... only to realize THEY NEVER EVEN STARTED TO MAKE MY ORDER! I asked for a refund, but no one there knew how to do a refund - only offered me an "IOU" 😮.... I called corporate while I was there and the nice lady on the other line gratefully walked them thru how to issue a refund. I LOVE Biggby, but not this location. Fay's Evelyn Bay will be getting my service from now on!

On par with most other biggby's. However they can't handle more than 2 customers without being overwhelmed thus turning the entire staff into crazy people. The bigger guy that works there seems like a terrible team player as he basically let the rest of the staff flounder.

Staff are always friendly, and they're excellent with getting your drink just right

I've had many bad experiences at the charlotte location. Today the espresso machine was down and I sat in line before I was told decaf only. Not going to pay full price of over 6$ for decaf. Slowest service in town

Ordered two lattes, one salted caramel and the other a salted brown butter toffee. When order arrived after 15 minutes both were said to be brown butter toffee latte. I said mine was suppose to be salted caramel I was told they were the same. They are not. Crabby barista with a horrible personality.

Always my favorite spot to grab a coffee. Employees are courteous and respectful. Theu also try to accommodate as well as they can. Highly recommended. Location is a bit smaller and does not have a drive thru but is why I tend to like this location.

I love Biggby! Love, love, love. Yet, this location is slow. I live in Charlotte and get biggby at another location on my way to work bc I’ve been late about 3 times getting it at the Charlotte location. Staff is nice - I’m not sure if they’re short staffed bc they’re in a smaller city, but the line is out the door every morning so I hope this isn’t the reason.