BIGGBY® COFFEE of Canton

If I could give this place ten stars (or twenty) I definitely would. I may have a slight bias because I used to work here and it was probably the best work experience I've ever had. I was sad to leave, but if i have the chance to apply here again, I definitely would.
Since I quit, I've been a semi-regular customer and, let me tell you, seeing things from the other side of the counter is so great.
The drinks here are made with so much care for the customer, it's insane (it's also a big part of Biggby's motto). If (heaven forbid) a human error is made, the staff graciously attempt to fix it so you leave happy.
Biggby's kind of the 'Burger King's of coffee in the whole 'have it your way' aspect. You can customize nearly any drink to fit your personal/dietary needs.
I have a diabetic family member and she is always given extra help to find a drink that works for her.
Another awesome thing about this location (which has a sister location on Michigan Ave) is that the owner can actually be seen making pretty regular appearances here. Heck, hell even help make drinks and run register for a bit so his employees get some time to relax. He's incredibly helpful and kind.
It's nice to have such a great coffee shop where you can physically see a family dynamic between the employees. Everyone jokes with each other and helps each other out. It makes for a happy, relaxing environment to hang out and have some coffee 😊

I was here yesterday when a belligerent customer came in shouting and refusing to wear a mask. I was very impressed by the employees ability to diffuse the tension, and deal with the customer respectfully and professionally. 5 stars to the employees.

I don't often go to coffee shops to get work done, but this is a great quiet place to do so. I went on a Saturday evening and there was only another couple there for the hour I was there. If you even need a new place to come grab a drink and snack and get some work done, this could be the place!

Love the cold brew here but the staff first made it wrong. We brought it to her attention that she didn't put cold brew but regular cold coffee in it she was willing to remake us 2 new drinks but she had the nerve to tell us we had to forfeit the mistake coffees that we were already drinking! My wife and I looked at each other in disbelief. Then the crew member said if we didn't forfeit the coffee we'd be charged for it! Wait, we get charged for their mistakes? And why would you not instead of apologizing for making us wait for you to make 2 more drinks, you threaten to charge us for drinks you're throwing away? The thousands of drinks I've ordered over the years at Biggbys all over the state I've occasionally had a drink made wrong. And never had anyone demand that I give the one back I'm drinking or they'll charge me for it? Come to think of it I've never been made to pay for a mistaken order at any retail outlet. Can you imagine bringing back a wrong order from a takeout place and having them say "If you don't bring back that half eaten pizza we're going to charge you for it?
Starbucks is looking better and better about now!!

Unexpected vegan breakfast sandwich on the menu was a nice surprise. A little too salty but I'm happy to see more options popping up.

It's a nice new café. I'm not sure if it's a national café yet but they have many locations in Southeast Michigan. I have been to this location couple of times. Friendly staff and the place is clean. If you haven't tried their coffee, give it a try. I feel it's little more stronger than Tim Hortons.

Its location seems odd but- hands down the best biggby I've ever been to. They are doing things differently here. Quality is so much better- give them a try. Theyve ruined other biggbys for me

Coffee is good but pricey. I can't imagine how this is the home state and they choose to compete with Starbucks by having higher prices? This is just not worth it IMO when I compare it to Klatch coffee at the Los Angeles LAX airport which is probably the best barista coffee I've ever had in recent memory.

My usual drink always tastes off at this location nd asking them to remake it never fixes it. The staff is friendly tho so I suppose if you're a people person you wont mind the inconsistency of your beverage.

Always friendly with a smile on the face and quick service!
Thanks for being awesome!