Heritage Coffee Shoppe

I arrived at 8:50am with my sister today and we had placed our order at 9:01am on the dot. My sister ordered a chocolate chip pancake along with a side, while I ordered a crepe with a side. I had remembered during my last visit that they didn't have the ingredients for crepes, so I made sure the waitress took a note that I'd have a western omelette instead if the crepe was unavailable. She took all of this down. It took 45 minutes for her to return to our table with my sisters order and our sides, she never returned in between. The waitress told me that my crepe was on its way. 5 minutes after that, (50 minutes waiting now), she returned saying they didn't have the ingredients for crepes. I waited 50 minutes for this waitress to tell me they didn't have my order made after all, and she "didn't remember" to have the omelette made instead if the crepe was unavailable. She then told me to order something else and how she would have it brought to me in 2 minutes. It took their chef 45 minutes to make a pancake for my sister, and we ran out of time anyways from waiting, so I declined. The worst part was seeing families of 4 who arrived after us, receive their orders within 20 minutes. We were the only table neglected. I can't help but feel there was prejudice as my sister and I are of middle eastern descent, while the rest of the customers were all white. My sisters pancake was also very poorly cooked. Breakfast is the easiest meal to make, there is no excuse for this. I only hope the owners read this and work on fixing their service. Every customer matters. We will not be returning, ever.

From my personal experience, the service lacks most of time. Every time I go their, I'm always waiting on my food for atleast 45mins. And I always order the same 2 egg scrambled w/bacon. That should take 30mins tops. The food is very delicious and the only reason why I keep coming back! Maybe hiring some young servers would help out the serve flow. Cheers :)

I used to go here all the time as a kid and it was an awesome atmosphere but it is lacking in its old age. The food seems to be either hit or miss now a days. Really wish they could figure out how to be a little more consistent with service and food quality.

I been going to this place for breakfast. In my younger years when I coached. Oxford tee ball, minor league, little league. Oxford girls softball coming from coaching in Worcester Jack Barry. Both boys and girls. Moved to Oxford and started fast pitch for the girls league. They were behind in softball. I was VP & manager of the teams. Started first annual towns tournament. We won the first year all stars girls fast pitch softball. I also coached boys youth Basket ball. I would take the kids for breakfast was awesome. I went there a few weeks ago waited over 1 hour for my food. People came after me and ate then left I still was waiting. Carls dinner was also better back in the 90's..

Old school coffee shop. Outstanding personable service.

I don't know how this place is operating. We sat ourselfs (which is fine) we sat down. Took about 20 minutes for a waitress to come over. We ordered coffee then we kept waiting for them to come back. A waitress asked us if they took our order yet and then just left us...we left after sitting for 30 minutes. Worst service ever.

This place is great, great service friendly staff,
Lots of food to choose from. Right on Southbridge St. In Auburn. Less then a mile from the mall. 1 minute to Mass Turnpike and 290/395.

Friendly place for breakfast or lunch. Very clean. Good food. Very pleasant waitresses. Prices are very reasonable. This is were the locals eat.

I've been here a handful of times and there has been something wrong every time. From messing up food orders, disappearing waitresses/horrible service, to mediocre food at best. My advice is to steer clear of this place

Cute little breakfast spot. Good food, nice people, great prices! Nothing fancy but great for a simple bite.