Aroma Joe's

It's Aroma Joe's, it's solid, consistent. The traffic circle is a bit bananas but the coffee shop existed before that was there so it's not on them. I go out of my way from Bangor sometimes to get AJ's because it's better than Dunkin. So, I think that's an endorsement.

Great products, great service, nice people and free and great customer WiFi.

On the plus side: nice outdoor seating area; they opened the indoor area sooner than a lot of places after the lockdown; the coffee is pretty good in general and some of their Travel the World coffees are quite memorable; some of the staff has been there for a few years which tells me the management and working conditions are pretty good.
Things that always bother me: (1) having to pay a dollar for a cup of water when I order a coffee and a pastry. Personally I think if I'm a paying customer, water should be a courtesy. I have heard businesses claim the cost of cups is prohibitive, so I can even understand a 25 cent surcharge; $1.00 is excessive. (2) Internet works about 50% of the time, so just when you think you're going to get some work done while you're sipping your coffee, no. When you tell staff, they say they'll reset it, but that never fixes the issue. (3) Also about 50% of the time, the music is way too loud. I can't concentrate on anything and or even have a conversation when the music is that loud, and it's not enjoyable.

I go to this aroma Joe’s frequently and am normally very pleased with the customer service and quality of the products served. Unfortunately today that was absolutely not the case, I ordered my usual beverage and it was served with too much sweetener and milk. I returned to ask them to remake my beverage, and was treated as a bother as the employees attempted to make me a different drink they thought I would enjoy more. I let them know this is my normal order and I simply need it remade with the correct amounts. They remade my order with more milk and sweetener added. Very rude customer service, very disappointed I wasted my money on a disgustingly sweet beverage. This occurred on 8/16/21 @ about 11:15am.

My family likes going to aromas. I only have one suggestion. Better ordering through drive thru. But other than that wonderful people!

I waited in the drive through for 45 minutes. This is not the first time. I love the drinks but the service is too slow. I feel bad for the workers as they seem to be stressed from being understaffed. Let people go in to get their coffee as long as they wear a mask.
As much as I love this place, I will probably choose another coffee shop from now on.

They are so disorganized, and the staff moves ridiculously slow. They don't know how to get orders to customers quickly, whether it's their drive thru or door dash orders or people standing in line. Worst place to get food from just cuz of that.

Tried to place an order thru their drive thru. They don't let you substitute (American cheese instead of Gouda - even though they have both cheeses...what's on the menu is it). Ended up leaving without placing an order....went next door to Dunkin, and was able to get what I wanted. Lesson learned...1st time and last time I visit Aroma Joe's.

The coffee is okay. However, they give no free refills. Also, according to their manager, they have a contract with CNN that obligates them to show CNN inside their seating area on their big screen television. (I understand that CNN does the same thing with airports and hospitals.) It was so annoying having to listen to CNN as I drank my coffee. I won't be back.

Long wait. 30 minutes in drive thru. Good drink selection. Food is not the best.