Elaine's Cafe & Bakery

EDITED - You can see my original review below. At that time, I gave Elaine's two stars. However, I have doubled that rating to reflect the kind response which I received from Elaine herself, apologizing for my experience and offering to credit my meal to make up for it.

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If I were evaluating the donuts alone, Elaine's would earn four or five stars. Unfortunately, there was far more to this experience, and it wasn't good.

I went to Elaine's yesterday with my two young children. When we arrived, I looked for a sign instructing me whether to seat myself or to wait to be seated, but I saw none. Erring on the side of caution, I awaited guidance from the staff. While there were two employees present, neither of them acknowledged us in any way. After a few minutes, a friendly customer noticed the challenges I faced standing idly in the middle of a room with two toddlers and told me that I could seat myself. At our seats, our waitress was friendly enough, but the wait was abysmal. On the upside, she had the grace to apologize for the delay, and my donut was quite good. Unfortunately, the worst part of the experience was yet to come.

For my children, I ordered the crepes. Since they are, as I said, toddlers, I told the waitress that they would be splitting the order. I requested blueberry for my daughter and cherry for my son. After the aforementioned considerable wait, our waitress brought out what appeared to be two orders of crepes. Distracted as I was by my children, I did not immediately realize this. By the time I did, the waitress had left again, and I figured I would work it out when I saw for sure what had happened on the bill. The crepes themselves were quite good (although the filling was a major weakness, coming as it did straight out of a can). Of course, my small children were barely able to eat one crepe each.

When we went to pay the bill, I saw that we had in fact been charged for two orders of crepes even though I had clearly ordered only one. I clarified that I had only placed one order. The waitress disappeared behind the barrier, presumably to speak with someone higher up. When she resurfaced, she informed me that it was not possible to choose two different fillings for one order of crepes, and so my doing so had basically triggered the second order. I let her know that I wished I had been told this at the time, as I would've ordered both children the same filling so as to get just one order, as two was clearly too much food. She shrugged and said sorry.

Of course, any restaurateur who values customer satisfaction would have removed the second order from our bill. I was pretty disappointed when this did not happen. I am happy to know that donuts of such quality are available north of Bangor, but, unfortunately, this experience has made me unlikely to return to Elaine's to purchase them again.

Awesome breakfast and the wait staff very friendly. We are here at camp and so glad you expanded your menu. Your new addition could use a couple cozy booths.

The donuts from here are soo good!!

Elaine’s bakery is extremely accommodating! I am an 8th grade advisor at a local school. Elaine’s is always willing to donate to our student fundraisers! This past school year was extremely difficult due to the pandemic and Elaine’s came through for us and helped us create a donut sale for our 8th graders! One employee in particular was an absolute stand out, her name is Sherry. She worked tirelessly with our school staff to make sure the fundraiser was a success. Sherry even delivered donuts to us on her day off! We couldn’t have executed this fundraiser without her and Elaine’s help. I highly recommend working with this local bakery!

Worst expierance I have EVER had. Went for breakfast with 3 other people on a Saturday morning. We were the 4th table to sit out of 8 tables with people. 3 servers on duty. Waited over a 1/2 hour just for someone to show up and take our orders (I found a coffee pot and served my self and my group coffee 15 minutes in) then took another 45 minutes on food to arrive (just as we were getting up to leave) with no apologies....my eggs were sunny side up-i ordered over medium, my toast was white and extremely tough- I ordered wheat, the bacon was ok, my home fries were seasoned with pepper--i don't eat pepper. I would not even recommend this place to a starving rat. One of the servers was wearing burkinstocks....where in the codes does it say anyone in the food service industry handling food can wear open toe shoes? Never in my life will I recommend, to bad I will usually go out of my way to support local. Hopefully others will have a better expierance than we had.

Need someone outfront to wait on customers on weekends need waiters to serve breakfast to customers Lisa and May are nice with good customers skills food is good prices little high should be open Monday and Friday during the summer

Elaines's is Great. Nice food, donuts and homemade style bread. Their service is worth traveling many mile to go to. Many of my cousens and I love to go there for a visit.

This place is amazing!! If your in town you need to stop in and try anything!! Top notch food!

Great spot for whole family. Delicious donuts and baked goods. Excellent meals

Best baked goods in town