Drury Ln. Bakery & Cafe

I ordered two birthday cakes and a dozen gluten free cupcakes. All looked beautiful and tasted even better! They were lovely to work with and evenet me add to my order less than 12 hours before pick up without extra fees or any saltiness. ! The eaters of tje treats asked numerous times where it all came from. This is the only bakery we will be using!

So, this is the second time I have tried to use this bakery. I have not had a pleasant experience either time. The first time I placed an order for a $200+ cake for our sons first birthday. The lady called that day and wanted to deliver it early, I explained I was in town doing some last minute running around preparing to make our sons day as special for his as I could, she got mad at me for not being home at her convenience and continued to try to argue with me on the phone. A year later, I thought I'd give them another chance, I tried ordering another $200+ I wanted to get the order placed early so they would have enough time to plan for staffing. Again the lady on the phone acted like they were too busy to bother and even laughed at me for trying to get my order in early so I called Sweet crumbs bakery in Wichita and got the same order placed right away at half the price. I think maybe this place does not deserve another chance, they do not treat their customers with respect which reflects negatively on them as a small business.

We love Drury Ln!! Some of the best sugar cookies I’ve ever had. We live in KC and had family bring them up, because there are no others as good. We ordered some for our daughters birthday and they were amazing.

Outstanding Birthday Cake for my daughter. This is the second year I’ve ordered BD cake from Drury Lane and it is absolutely gorgeous and delicious!!! Thanks so much!!

Edited for response to owner/operator added to bottom:

TLDR: I showed cake on left(with elsa) to baker, got cake on right(olaf) due to terms 2 layered and 2 tiered meaning two different things. Baker did not explain the difference. I was wrong in thinking since she had a picture she knew what I wanted.

I was happy to find a local business that I could utilize to help make sure my kid had a great birthday. After meeting with Samantha, we went over the design and we wanted the design on the left. We decided against the print out and instead paid extra for the Olaf who was supposed to sit on top the first section and then have her name on the top section.

The problem is, while I was told it was a 2-layer cake, I assumed that meant it would be like the cake in the picture on the left. As an average consumer who has shopped at a bakery a small handful of times, I did not know nor was it explained to me that a Two-Layer cake is not the same thing as a two-tiered Cake.

Meanwhile, I'm happy as can be thinking I showed the baker what I wanted and ordered a cake successfully. While I am sure the cake will taste fine, and the kiddo will still be stoked its Frozen, the terms that are used by a baker might not be familiar to the customer. The business should do a better job of explaining what the customer is actually purchasing, especially on something that we prepay for.

Response to reply:

As you may recall during my visit I called my daughter over and let her pick the cake. She had picked out a two "tier". Although it's not what she thought she had ordered, she isn't going to let a cake ruin the day.

After showing you several pictures of two tiered(layered) cakes, when you suggested an 8" one tiered "two layered" cake, It's pretty easy to see how I could assume two layered meant the pictures I was showing you. Repeating to me my order of a two layer caked does nothing if a two layered cake to me means what I'm showing you in the picture.

I understand that this was a misunderstanding, but it is up to the business to help educate the guest on terms that they use so this doesn't happen. I brought pictures just so we could be on the same page, but I suppose I just didn't need that much cake for 30 people. Had I known that for $80ish I would get a tiny 8" two layered(not tiered as I now know the difference) cake, I would have politely passed.

We love Drury Lane. It's the perfect local spot to meet a friend for lunch. They have lots of yummy baked goods and lots of options for coffee and tea. They even have almond milk and sugar free syrups which I appreciate. My daughter loves their chunky monkey French toast which has Nutella and bananas. I really enjoy their salads. Their chicken salad is a favorite. They also have specials throughout the week.

My family and I have ate at Drury Lane many times, and have loved it! TODAY, we celebrated my 6 year old daughter’s birthday with a tea party hosted by Drury Lane. I’m STILL smiling about it! Everything exceeded my expectations! The table was exquisite! The food was delicious! The cake was perfect! The staff couldn’t have made it an easier, seamless experience! We had 12 little girls, and the staff was so sweet, and did everything they could to make sure my little girl had the best birthday ever! So, definitely go for the food and drinks —— but if you have a little girl in need of a tea party birthday.... I HIGHLY RECOMMEND DRURY LANE!! Easiest, funniest day ever! Thanks Drury Lane!!

We ordered cake and cupcakes. We didn’t have a specific idea but wanted a mermaid theme. The cake was absolutely gorgeous and the cupcakes were super cute to match the cake! The flavor was perfect as well! The birthday girl and her guests devoured the treats!!!

I got a Megaman cake for my husband. It was a little difficult communication because I don't do Facebook, but that's not their fault. Considering the time crunch they had they did very well. Some decorations were not perfect smudged and torn and awkward like it was rushed, but it was because of the communication got delayed and they were super busy. They could have just rejected my cake but they didn't so I appreciate the Awesome effort in short time. I hope they do 1/4 inch layers with filling and cake being equal in the future, but their modified style still tasted good. I just prefer the smaller equal layering. And I hope they start doing mousse layers. We got the "luxury" raspberry lemon. It was so yummy! Love them and look forward to purchasing again in the future.

I recieved 5 meals for a gift after an accident. First I want to say the people that delivered were so sweet and nice.
2nd the food was amazing. We had 5 dishes, mashed potatoes, 2 fresh salads, and garlic bread. Everything was very fresh and delicious. Favorite was the chicken Asiago. But we would highly recommend them and their food.