Brew Coffee House

Fantastic products and service! I've been impressed with the consistency of quality in their brewed coffee and espresso. They have a number of non-dairy milks and the folks behind the counter are friendly and remember regulars.

Shopping in Pella today & stopped at the Brew for lunch. We ordered our lunch & coffees & I requested a cup of tap water. I was told they don’t do that & I would need to buy a bottle of water which I did as I had no other choice. Our salads were brought to our table & as I had ordered plain coffee I carried it to our table. Salads were good with lots more lettuce than other ingredients even though my sister had requested just a small amount because of some stomach issues. No biggie. Dressing was separate in a small container with what looked like about 2 tablespoons. We hadn’t been given our waters so I went to the counter & was told to get them from the cooler. I said it would have been helpful if we had been told that. My sister didn’t have her coffee yet & noticed a cup on the far side of the bar. No one had called her name & it had been sitting there for at least 10 minutes. There were 3 girls behind the counter talking, not many customers but they obviously didn’t care that she had not gotten the coffee. There was so much lettuce in my salad the little cup I was given was not enough. I went to the counter & asked for another & the girl went to the cash register! I said Are you telling me that you are going to charge me for more dressing on a $10 salad? She said Yes. I couldn’t believe it. I just walked back to my table. I saw her speaking to another of the girls who just waved her hand as in Whatever. And they want Tips for this kind of service?? I will never return to this cafe.

The coffee was delicious, the decor was cute, and the atmosphere was great for studying or conversation. But unfortunately, the service was lacking. We were not greeted, the girl taking my order was slightly unpleasant, and we actually had to go back because my husband's drink was made incorrectly. I'm hoping that we just caught them on a bad day, as we've had better experiences there in the past.

Fast friendly service and great coffee!

Stopped in as a group for coffee. Everyone recieved a cup but one. Finally after others were served they want to know why we were still waiting. They acted like we were their problem. Not stopping here again!Went to Pella for the Tulip Festival & wanted to find downtown shops to eat & get coffee. No, will not stop here again.

The Brew is my preferred place for coffee in Pella, mostly because of the atmosphere. But today was wired. They were playing music that doesn't really fit the vibe. It had a very night club sound to it and was overly loud. I met a friend there at 9am and it just wasn't the early Saturday atmosphere I was expecting and used to from them. They will still be my first choice, but hopefully the music is better curated in the future.

Each time I have went in this place with my husband I was ignored. The same girl was there each time and all her attention was on my husband and his order. It was like I wasnt standing there with him.She is way to over friendly with him each time we have come in.I get these girls are working towards tips but this girl needs to chill a bit. I dont feel comfortable at this place so I will no longer go.in it. When men come in with wife,s gf,s they need to be acknowledged as well. Even if they happen not to be placing an order. I usually encourage my husband to leave tips but not here lately. Will stick to coffee connections in knoxville where everyone is made to feel welcomed.And they have the best hot choc unlike brew coffee house. Theirs is watery and doesnt taste like hot choc.

Good service, despite being shorthanded. Slooow internet during the day (less than 0.25Mbps). But I did a few speed tests and the internet service provider was over the phone line, so that's going to be slower. I did like the atmosphere, but had to unplug a lamp due to lack of outlets in the loft area. The tea was good and did seem to help my sore throat.

I absolutely love this place! Such great staff and delicious coffee!! Thank you for always making your customers feel special!

In my opinion this place does not stack up against places like the Starbucks, Caribu, or Smokey Row coffee houses. Brew House does have wonderful, tasty, and inexpensive sandwiches. Vegetarians can choose from several items also.