Latea Bubble Tea Lounge - Family Recipe Boba

One of my favorite boba shops on campus! The employees are all so friendly and the drinks are made from quality ingredients. My friends and I tried their creme brulee matcha latte, tiramisu milk tea, and roasted brown sugar boba. All of the drinks were great and tasted even better with their pastries. Their lemon tart and egg tart complemented the tiramisu milk tea and the roasted brown sugar boba perfectly. Definitely would recommend getting a couple pastries with your drinks!

Fave boba place out of the approx 8 million places in CU! love that the boba is handmade

The best boba place in Champaign!!!

I highly recommend trying out different drinks at the Latea Bubble Tea Lounge! Not only do they make everything in-house, the serving sizes are really big so it really is cost efficient! I will definitely grab a boba at this place again!

I fell in love with everything, from the drinks (tea, latte, milk tea, and boba drinks) to the delicious sweets (tarts, shortbread, and truffles). Ingredients include organic, high quality (like the French butter, the chocolate, the tea) , and may be made in house (e.g., the owner's [Jack] grandmother's boba recipe, roasted brown sugar, ganache, grape jelly, ...). Unique and delicious - you taste the quality. Great customer service. Loved learning about the business! Was a great find. Looking forward to trying more.

Different boba experience but I loved how friendly the staff was, I'll probably come back if I like the drink. Daniel was great super friendly, give him a raise

T-E-R-R-I-B-L-E
I placed an online order but still waited for an hour standing in the store just for my 4 drinks. And there was also no brown sugar boba AGAIN.
Did I order 4 dozens of drinks and boba was made from scratch just after they received my order?
They even made the drinks for other in-store purchase customers who placed the order AFTER me.
Edit:
I did let the staff know once I was there. The staff clearly knew which order was mine and what did I order exactly as we double checked with each other at least 2 times during my 1-hour wait.
I believe most customers ordering from third party platforms including myself know there maybe a delay due to many reasons, so I arrived 15 min after I placed the order but still had a very long wait.
I am so very curious if all the ingredients are ready to serve such as boba is ready, tea is ready - why did it still take so long to get all the ingredients filled in a cup?
Also, with my understanding and knowledge about the third party platforms, the estimated wait time is provided/set up by each food establishment rather than by the platforms. If in-store customers purchases may be one of the reasons for increasing wait time, YOU should include these possible reasons when setting up the wait time in your online portals. It is not customers' responsibility to take ALL the problems when placing an order via any third party platform. Making a note on the platforms to inform your customer there's a long wait isn't hard.
During my wait, there had been 3 employees at the storefront preparing drinks. I stood there for 45min and saw probably ONLY 10-15 drinks (which I thought should be the productivity from one single employee) ready (including my drinks). I would say better employee training is one of the best ways to improve your recent 1-star reviews. Clearly, not just me one person had such terrible experience. :)
Also, if there is a store manager or please send someone from the main store to have a close look at the everyday running and adjust accordingly!
Thanks

Tea is good, service was horrible. They ran out of boba (at 3:30 in the afternoon) and also ran out of tea. We waited 30 minutes for them to brew it, then they finally prepared it and left it to the side. We then watched them serve 4 people who came after us. When we asked for a refund, they suddenly found our drink and apologized insincerely. I pointed out that they should serve people in the order they come, and the response was, "I SAID I was sorry!"

I Didn’t know it. Now I do: They make their own boba, brew the tea everyday, locally source most ingredients and bake their desserts with French butter.
Desserts and tea were Not too sweet and delightfully fresh. Worth the drive to Champaign @lateauiuc.

Latea is great to me. I really think the new boba they are using is delicious and I am always greeted with kindness and respect. My only critique is that they run out of menu items frequently. However, I understand how that can happen. Especially since I worked in food service myself. In addition, there is a worker with glasses and hoop earrings that is always very patient and nice to me. Many people walk in with attitudes and they make the workers' jobs very difficult for no reason :l But she seems like she really wants to help in any way she can despite difficult circumstances and whatnot. And for that, I hope to see her often :)