Palomas Mex Grill

9/27/2021 12:10 Ordered to-go for 11. Told by staff "ready in 15-20 minutes ".
9/27/2021 12:25 Received perfectly packaged to prevent spills, 11 delicious fajita lunch specials with Guacamole salad and black beans, hot tortilla chips, and fresh salsa.

NICE JOB PALOMAS MEX GRILL !!!

Thank you, to you and your crew from me and mine for a wonderful lunch in Zebulon!

We tried Palomas Mex Grill for the first time last night & EVERYTHING we ordered was GREAT. Our server was very friendly and funny. We have definitely found our new Mexican Dinner Spot!!

I met a date there she and I enjoyed the food the service was real good the atmosphere was good and my company was fantastic

There not much in Zebulon, but there is Palomas Mex Grill. I certainly will be returning when I am back in the area. Thanks

The food was great. Fresh, colorful and tasty. Gabby gave us friendly, attentive service. If one could find a "negative", it is that the portions are too generous. Enjoy!

Got a Texas margarita and it was super sweet and light alcohol. Food was nasty and PRICES WERE WAY HIGH FOR QUALITY AND SERVICE!!! Never go back and will warn all friends and coworkers!!

The wait staff has always been great and the food is good, but nothing better than any other Mexican place around. I find that for the same quality in food the price is not comparable to nearby restaurants that offer the same cuisine.

Tonight my family and I visited and found that everything we ordered was at best okay. Except....The torta sandwich lacked flavor and the cheese enchilada was chewy with the red sauce tasting overcooked and almost scorched. We let the waitress know that is tasted bad and not as usual. This wasn’t our first visit so we knew something was not quite right. We asked for a cheese enchilada sans red sauce and asked for cheese Sauce instead. She said okay but it will be an extra $2.00. Okay, great! The waitress says to us that she will retrieve the manager so the manager comes by and says we can get the second enchilada but to add cheese to top it would be an extra $2.99. 🧐 so we decided it wasn’t worth paying for at that point. The manager didn’t apologize for the quality and wrote it off as if that’s just what it tastes like and it simply doesn’t appeal to everyone. I would have agreed if this was the first time ordering cheese enchiladas from this very restaurant several times in the last few months, but that was not the case. But hey. It is what it is. No big deal.

We get our receipt and find that we were charged a $2.45 fee to use our debit or credit card. I have never had another restaurant charge this before and have never received this charge from visits past at this particular place. Again, no big deal.

I go to pay. The manager who came by our table earlier was ringing up my check asks me how was everything. Really? So since he asked I just said not good. He asked why. So I tell him that the food was subpar and that I didn’t appreciate the customer service we received and how I would have expected more over a small and minor problem, and the nickel and diming everything made it less enjoyable and ridiculous. Instead of listening to some honest feedback he escalated into defense mode. Was snarky and condescending. Which validated my concerns. I told him he didn’t have to have that attitude because I was just pointing out my problems that he asked to hear! He said he was the owner of the establishment and that he wasn’t being condescending. He was rude, unprofessional, and made it obvious he did not care, which are not at all the characteristics of an actual owner of a business.

I really enjoyed this place until my interactions with the so-called-owner.

Good food and good service. We enjoyed our dinner and had a good time. We will definitely go back and would recommend this place to friends.

Loved the protien wrap with Chicken, and steamed veggies. Perfect lunch portions and not to heavy!

Delicious food. Great service. Tacos de asada is mouth watering not to mention the beans, that's not mushy, but a bowl full of flavor and that rice is OMG!!! 😋