Cool Beans Cafe New Smyrna Beach

Sweet escape in the middle of NSB. Amazing cold brews & the best gelato!!

Excellent locally roasted coffee. Really fresh! And coffee ice cubes to go in your cold drinks. Doesn't get any better than this.

More pastries and goodies to choose from would be nice. The iced latte with whole milk was so good! Highly recommend this coffee shop.

Beautiful courtyard for enjoying your drink outside in splendor. Later in the day stop by for some ice cream.

Visited them a few years back on a family vacation and was super excited to see that they were still here all this time later! I absolutely love them. They are super kind, have great muffins, and have coffee ice so your drink doesn't get watered down. I highly recommend!

I love this local coffee shop! The employees helped me find the perfect drink. And they were very nice and friendly and we had a great conversation.

Kinda pricey as if it were Starbucks, which I don't go to.

We were heading home from DeLand. We made a detour for manzano's sub shop. I needed coffee. Super cute beach town! Cool Beans is a little coffee place that has amazing coffee and the cold brew is outstanding!!!! So smooth and delicious they also have coffee cubes which is such a great bonus. We will definitely be making a detour there again!!!!

The shop and courtyard are adorable, what with all the plants and a fountain, making for a relaxing ambiance. We enjoyed our coffee which had multiple options to accommodate a dairy allergy in our party, and would consider returning for an afternoon gelato or snack.

To whom it may concern,

Today, February 26, I came to your store in New Smyrna and I have received the most awful experience ever. Starting that your employee Ashlyn after she greeted us, asked how many flavors will be so she could being the scoops. I was amazed that scoops were not close to the gelato, as it supposed to, later I found out that she wrapped up to leave. After she charged me the 3 gelatos (one with 1 scoop, 2nd one with 3 scoops and a 3rd one with 2 scoops) she asked me if I was paying all of them. I replied that I will pay the total which was $14.38. The question was weird for me since she’s the employee and I thought that she knew what she was charging, but apparently was not the case. The thing was that she asked me again if I was paying the 3 gelatos, which I replied that if the $14.38 are the total of the gelatos, yes I will pay it. Then I sat down with my other 2 friends and in less than 15 minutes she told us that we can eat the gelatos outside since she will be closing the store, being mean and rude. Since I saw her continued bad attitude I told her that was okay that she was kicking us out. Once I stepped outside the store, she told my friend that she didn’t wanted to sound mean, and my friend replied “but you did”. We had never received a poor customer service like that. Was our first time there and for sure the last one. I don’t mind spending money, but I will never spend a single penny on this store after the service that she provided. Definitely zero manners! This kind of service is disrespectful to your brand. I am a coach and my daily basis is ensure that my team is providing an excellent service that will exceed any customer expectation. So sad that your employee Ashlyn doesn’t know what that is. I wish my review was completely different, but Ashlyn definitely demonstrated that a good customer service is not her priority since she kicked us out to close the store. As a professional in this matter, I would recommend a coaching or an employee replacement to avoid your company from losing more customers.

Great looking coffee shop, endless options of delicious beverages, gelato & fresh pastries! Super friendly staff, a great place to bring the whole family.

The coffee I had was not very good. I ordered an Iced Mocha that was poured from a premixed container. No espresso was used. It just tasted like old coffee to me. My girlfriend ordered a cold brew that wasn't enjoyable and tasted like it had been sitting in the fridge for a few days after brewing.

I love the location and friendly service. Improving the freshness of the coffee and making beverages to order will definitely improve the business.