Calypso Ice Cream & Coffee

Impersonal experience for a local cafe

Visited the shop early on, I did not like the kiosk experience. For a neighborhood cafe, the kiosk makes your visit cold and impersonal. You also can't customize your coffee. I asked if they had sugar free syrups and was just referred back to the kiosk.

I wanted to give the local business a chance so I went back twice. I walked in to find NO ONE available to help. Called out and no one came out of the back office. Proceeded to leave without purchasing anything... twice.

Two stars for the ice cream but I cannot support this business due to the lack of customer service and customer experience

Twee was such a great host and updated me thoroughly. I celebrated my fianceé’s birthday here, and I would do it again in a heartbeat. Iesha was a great worker and helped us with getting familiar. This place is perfect for a party of 40 or less. This place has now created one of the most memorable moments in mine and my fianceé’s life. Thank you again!!

I went to the grand opening and it was amazing. The service was very good and everyone on the staff was very friendly. The coffee was delicious and so was the ice cream. I would definitely recommend this to people. It is probably my new favorite spot!

Great little shop, and so excited to have a neighborhood coffee spot. Got a latte and pie a la mode and loved both! Excited to make this a regular stop for me. The team running the place were kind, felt part of the community as soon as I walked it.

Amazing place!! Great to have a local ice cream place. Growing up in this neighborhood there was a never a local ice cream or coffee shop. I love the staff and the Owner! PS Get the affogato (expresso +DCPS scoop) I got the cappuccino crunch it was so good!

Super cute shop and friendly staff. Coffee was delicious. Can't wait to come back with my kid for after school ice cream or bring visiting friends here now that there is something worth walking to on the north end of the neighborhood!

I've been waiting for a coffee shop to open in Trinidad since I moved in two years ago. I am ecstatic that Calypo is here! The exterior is beautiful, the ice cream is good, the interior feels like a mix between a locals spot and a chain (because it's cash only with order kiosks). But there are some components that need to improve:
- The kiosks do not mark which items are out of stock. So you can order something then be told critical ingredients are unavailable, like oat milk or the actual donut you ordered.
- The kiosk makes you enter your phone number, that can't be skipped. And the screen is large so anyone behind you can see your number.
- The donuts are not fresh and are often stale. You can't compete with similar locations nearby if they sell daily made fresh pastries.
- The orders are easily confused or missed because the food orders come up at one point behind the counter and the drink orders come up somewhere else, which makes sense. But then somehow tickets for food get missed or duplicated.
- The espresso machine is high quality! I would recommend additional training for the staff. The ingredients are there but somehow the speciality drinks are lacking or incorrect. I ordered a cortado but received a double shot espresso. My friend ordered a matcha and said it was bitter. The drip coffee is fine.
- The cost of beans is way too high for this neighborhood.

I'll keep going, because this is a new business. With some training, changes, and more experience, I think it could be great!

Wonderful shop! Very friendly and positive staff. Very reasonable prices and yummy ice cream and donuts. Favorite new local ice cream/donut shop. Will definitely come back.

New establishment, friendly service and staff. Food is ok too...
Iesha was great in explaining menu options and patient with me. I'll definitely be back.

So refreshing to have a beautiful space in the area. Now, Trinidad NE will be known for bringing community together for a real treat! There are vegan, ice cream choices, which is awesome!