Cheshire Coffee - Waterbury, CT

I noticed this establishment deletes reviews they don’t like, so if mine is next I’d be happy to take to social media. The coffee here was good, but the service and overall experience was sincerely disappointing. Myself and a friend stopped here on a long drive hoping to support a local small business. We’re very polite as customers, not the type to make a fuss over bad service or a mistaken order. I was charged for three drinks when I only ordered two, one for myself and a friend. The itemized receipt showed my drink, then a separate charge for the flavor, then my friend’s drink, and a third untitled drink. I thought it was odd to spend $13 on two small coffees but I ignored it, tipped, carried on. While waiting for my drinks I realized after some quick math that two drinks plus flavor charge still didn’t account for the total, the third drink was an anomaly. I pointed it out very nicely to the otherwise indifferent server, I was not rude nor was she, but she insisted there was no extra charge. I explained that as a customer surely I would not know how they charge so would she mind explaining the price breakdown. After having trouble she got backup from another server but they were not able to explain the price either, they both kept insisting that one of my two drinks were flavored so the charge just shows up a few times. I asked why the untitled priced third drink was added to the bill and she said “it wasn’t. I can do it again just to show you.” I remained courteous and smiled and agreed. The server began entering my order as a new order to prove it, but then questioned the other server as to what happened because when done correctly, my order did not total the amount that I paid. They realized it was a mistake, and the first server had intentionally upcharged me - that was why she kept insisting from the start that I didn’t understand when in fact i understood perfectly well and just didn’t want to be rude.
I’m giving this place two stars because after all that I did still think the drinks were made well. I only hope the staff learns to extend the same courtesy and service to their customers that appear to be non-white; not only are we paying customers, we’re more likely to spend more money on local establishments in support of the community. Do better.

Friendly staff and nice coffee!

YUM YUM.... the blueberry and cream cheese croissant is delicious! And the drinks speak for themselves.. will be back for sure!!

Great spot!
Gluten free options are always a huge plus.
The French Toast Chai I had with oat milk was PHENOMENAL. Keep up the good work, folks.

Great coffee! Excellent granola bars that can also be warmed up.

I didn’t catch the names of the girls working, but it was two girls working around noon on April 29th, and they were sooo nice. I asked them to just surprise me with a drink because I couldn’t pick and they made me a great coffee and made sure I didn’t have any allergies or restrictions. Such pleasant atmosphere and you truly won’t find that in many places, especially in Waterbury. Such nice girls!!! Hope the company treats them right ! Great coffee shop

Excellent coffee and excellent friendly staff

Absolutely great!
if you enjoy a wide selection of expertly crafted flavored iced and hot coffee, I suggest you give Cheshire coffee a visit.
You will not be disappointed! "French toast" flavored iced coffee..... taste bud explosion!!!

Incredible!! I can’t stop thinking about the hot chocolate I ordered from here, lol! They make everything fresh and the flavors are amazing. I got the white hot chocolate on my first visit—the taste/experience left an imprint on my taste buds. Can’t wait to go back and try other drinks there!

Nice place to sit down, enjoy a hot coffee, read the paper, and/or catch up with an old friend/family member. :)

Lovely place to grab some coffee and hang out with a friend or alone. Plenty of parking. Service was quick and friendly.