Durango Coffee Company at 730 Main

Great customer service, good coffee, and super friendly staff, but don't get the smoothies. Mine was overwhelmingly sweet and definitely not made of anything resembling real fruit. It also separated about two minutes after I walked out the door and turned into an icy milk concoction with fruit syrup at the bottom. Couldn't drink it.

Stopped in for an coffee on our way through Durango. The atmosphere of the coffee shop is very pleasant and my iced oat milk latte was delicious.

Delicious coffee, awesome vibes and really cute little shop in the back. The vegan muffin was also yummy and they even offered to heat it for me!

We spent the night in Durango on our way back from the Grand Canyon.
I looked up the highest rated coffee shop in Durango in the morning and this was it.
Inside is very large and spacious, with beautiful decor.
But that is where the good ends.
I ordered a vanilla latte, but they were out of vanilla.
As a coffee shop owner for 15 years, running out of vanilla is not allowed. This is something that should never happen in a coffee shop. But such is life, things happen.
I got a brewed coffee instead. It was ok. Not great, but not bad.
My wife got an Americano. It was weak and flavorless and she did not drink it. She ended up pouring it out later.
Sadly, their pastry case was nearly empty, even though it was not busy when we were there. I looked behind the counter and they had plastic bins full of pastries as supplied by their vendor - sitting on the floor.
Not the best place for pastries. That isn't where I'd keep food I intend to sell to customers. There were two employees on shift, neither were busy, but they left the pastry case empty and the food on the floor.
We ended up sitting at a table near the espresso bar.
One of the employees accidentally dumped about five pounds of ground coffee on the floor that was stored in a plastic trash bag.
Again, as a coffee shop owner, it is just pure laziness to pre-grind a day's worth of coffee in advance, and then keep it in a trash bag.
Terrible operations management...
This is a neat location, but our experience was poor.
I'll try the second highest rated place next time I go to Durango.
Based on other reviews, I'm guessing our experience was not typical.
Beware - your mileage may vary.

Wife and really enjoyed the coffee here. The hemp milk is FANTASTIC. Also, I have no idea where they get their bagels but the bagels tasted as good as any I’ve had in New York.

Really a nice aesthetic and would love to spend the day working remotely here.

The new employees need a little more training on customer service skills

Been going here since it originally opened. In fact, I did IT support here and even built (and rebuilt) a number of the old widows 98 workhorses. I know and appreciate the staff and am always tickled to be called by name when I walk in the door.

Very cool and comfortable. Excellent, friendly service. The pastries could be a little less fussy (for my taste - mostly gf and healthy options. A little decadence is nice!) Loved it!

Love this place!!! Coffee and staff are AMAZING! Expert baristas, awesome vibe and great prices.

Their coffee drafts they make in house are amazing. I'm a big fan of the honey lavender cold brew! They have a great atmosphere and even when the line is long, the employees always have a smile just for you when it is your turn to be served.