Empresso Coffee

I'm a regular customer @ both locations and I've ordered delivery thru doordash from this location twice and even though the first delivery was missing the coffee 🙄 the second delivery was the worst, and I was extremely disappointed about it 😑. The pictures below ladies and gentlemen are of their veggie and cheese panini which supposed to include the following items: lettuce, tomato, red onion, avocado, cucumber, mustard with choice of cheddar, swiss or pepper jack on genova ciabatta bread. As you can see the only ingredient this $7.99 panini has it's cucumber and I'm assuming cooked lettuce? 🤷 da other pic is of a medium half filled $6 latte yes this is how they sent it HALF FULL 🥴. Is honestly hard for me to see how a business that I've been supporting for a long time doesn't care about their customers and is sad to see how little effort they really put to make this order. I don't know why they would think sending these to a customer is okay? Like have some pride in what your sending out to your customers. 🤢

Update, 2/21/24: My customer experience has since changed, and I now enjoy the pleasures and comforts at Empresso Coffeehouse including upgrading my original star rating from 4 to 5 stars. They deserve it, thanks.

My original review: November 18, 2018: Is it me, what's the deal?
I’m thankful for Empresso Coffeehouse here on Janet Leigh Plaza in Downtown Stockton, but I have a bone to pick.
I once went to bartender school and if there is one thing that I was taught to remember, is that if the bartender/barista is busy, make sure that you (bartender or counter service person) make eye contact with your patron and slap a napkin down on the bar/coffee counter to acknowledge them, which means I’ll be right with you. This makes the patron (Customer) welcome,
and shows that you value their business.
It also puts into practice good customer service skills/manners.
So, each time I’ve sat at the counter here (2 times so far) there has been a strong lack of a warm greeting or acknowledgment.
Last Wednesday November 14th
morning my friend and I stopped in for coffee, breakfast, and danishes to go with us out of town. We sat at the counter and waited expecting someone (an employee) to welcome us and ask us our order. Well no, I had to get up and stand at the counter 1 ft. to my left and ask if I needed to order at the register. Whaaat! I didn’t feel too welcome and it made me feel awkward.
So that’s my bone to pick.

Food is ok, but customer service is horrible..different world these days when customers are no longer respected. Asked for a simple adjustment on a sandwich yesterday and the look and eye rolling from one of the taller, brunette female employees is just ridiculous. It should be noted that customer service goes a long way and that employers should remind their employees the importance of it. Will not be coming back. Unfortunately.

Great place great environment. The people and then placed in the owner are awesome people. Came in to finish a contract for a client my computer was dying so they allow me to plug into the wall I'm so I can finish my project. I'm very happy that this express our house is in the downtown area. #kingdomgraphixx #creative #graphicdesign

Finally made it here. Don't get downtown much anymore. Great take away from the Green Machine for a real coffee. Coffee is fantastic and the beer selection is awesome. I'll be back to try some of that beer.

Nice cafe with good wifi and great service! Had to come into town for an event so I set up here for a couple of hours to work remotely. Oh, but there is a 2 hour wifi limit, but that was enough for me for that day.
Coffee was decent too.

Smells great. They were baking scones and peanut butter cookies while I stopped in at 7 am

I came at 6am and it was close. I came back at 6:30am still people inside and they just say we are close from inside. Really bad experience

The Breakfast sandwich was yummy. I looked it up online had good reviews. The people were very friendly. Great prices. Would definitely go again if in the area!

I LOVE this place!!! Every coffee I've ever ordered has been amazing. As a long time customer I can honestly say this place is the best coffee company in Stockton. I ordered a pastrami Ruben here once too and it was the best Ruben I've ever had. Absolutely flawless ratio of meat to saurkraut to onion combination. I go here at least once a month. And the employees! So nice. I wish there was more of these coffee shops in the valley.