Dutch Bros Coffee

I am writing this review because I work here. Since I work here I know how much time and dedication a lot of our managers and staff have put into this Dutch Bros. I absolutely love the way they make the staff feel and our customers. We always try to provide the very best service with a smile and positivity. We actually love each and everyone of our customers. Please remember we are all human and sometimes have off days too, give us some room to grow and learn! We hope as the days pass we can always be a better version of ourselves. Thank you!

I give it three stars, mainly because over half the time my drinks aren’t made correctly. Like today, I understand there’s a line and all but the drinks are too expensive to be messing it up. The other thing that grinds my gears is when we pay by card we’re asked about our preferred tip, that’s fine unless we state will tip in cash because they need to take the tip from the card transaction. What I didn’t like was being told it says your preferred tip is $2. When I was paying with cash. Lines up there with just adding the tip on (Tulare’s site did that) without asking if I want to allow it. If I’m paying in cash and if I want to tip then I’ll tip and put it in the tip box. Then after all that my drink wasn’t even what I ordered. I’ve been coming here steadily for the past four months. In the beginning the service was great and now it’s going down like every other place. I’ll admit there are a few workers who are fantastically awesome and they’re the reason I have been coming back. Unfortunately since I don’t know when they will be working it a hit and miss and if I miss my coffee is so disappointing and disgusting.

Meh, overrated. My wife loves it tho. It's all Starbucks glass bottled Mocha and whatever flavored creamer. Trust me. Buy a case from Costco or Smart and Final of the Starbucks coffee, add ice and your like totes faves creamer and it's on like ur faves eps if Jerz Shorez!!

If I could give this Dutch bros a 0 star I would. We were in line with a few other cars and we all made it before ten pm. The order iPad person went inside at 9:55 and closed the door. Dutch bros employees then ignored all the guests and said “oh we’re closed”. Sorry Dutch bros you still had five minutes left to serve and take orders. It may seem trivial but we were headed back home and still had a 3 hour drive. A bit of coffee would have been nice. Just so your employees know you close at 10pm not 9:55.

We are from Oregon and have been Customers for years of DB and we appreciate it that you are expanding to other states. We have a home in the valley and in Oregon so while in town we stopped at Porterville DB.Please don’t hire anyone that walks through the door. The guy who waited on us had no smile. No character, did not offer the great customer service we experience at home in Fairview Oregon regularly. You need to take the weather into consideration and perhaps he was exhausted but then that’s a company issue because you have no Umbrellas to allow employees to stand under. Or do what you can to protect employees so they don’t give poor customer service. The Golden Eagle with soft top is always a hit!

On 8/24/2022 I decided to revise my review but here’s my add on:
“ Hi there,

The owner of Dutch Brothers in Porterville CA asked me to leave feedback with you. I live in Fairview, Oregon but I work in Visalia, CA 1 week a month as I am a remote employee. I don’t know if I should be upset or not but the kid was not in a good mood for likely obvious reasons. The weather was over 105 degrees yet he was out there walking from car to car. I put myself in his shoes or even thought what if my kids were out there in the extreme heat? That is not safe since he was not protected from
The hot sun or heat. I felt a little guilty and thought about my review I left and thought about the heat and conditions the kid was working in which didn’t occur to me right away. My review is below in the email. You guys need umbrellas or rolling carts so these employees have shade and water. I work in healthcare and heat exhaustion is deadly. The DB on Stark in Gresham, Oregon where I go often, the sun is beating on the employees facial skin. How about protection from skin cancer? Your awnings are not efficient and hold absolutely no purpose as they do not block the sun. You guys are a growing company making millions of dollars so why not PROTECT YOUR EMPLOYEES! That’s an OSHA violation if you don’t protect your employees from extreme weather. I feel
Bad and will revise my review for the porterville CA feedback. Thank you. You guys are still my favorite coffee shop!

See below.

Suzette Millan

This is my favorite Dutch bros! Fast service & always friendly, rebels are always 10/10

This place is magical! Never fails to disappoint! I have been a Dutch fan for a long time and this stand does a spectacular job making sure that I am taken care of and I always leave happy with a great drink! The customer service is phenomenal! Will be going back all the time! If you haven’t gone yet, it’s definitely worth a try!

Best customer service I’ve received. Super friendly staff, my drink was spot on, and didn’t wait long. Special thanks to Gloria for the awesome conversation, made my experience over the top! 100% recommend this location.

The best customer service in my life, Michelle and alyna super helpful! Super sweet! They provided a great customer service and will recommend it for their workers and their drinks! Felt very well taken care of and will definitely go back!!!

Everyone is so welcoming. Just moved to this town and everyone at this stand is so sweet. Always a fun time. Even when i order the the most complicated TikTok drinks they always make them so good! Totally a regular now!