The Coffee Bean & Tea Leaf

My experience is usually great for the most part. I've had a few experience were im not happy but overall it's due to certain employees. I have gone to this location so long that I seem to know a few faces and always have a great experience with them no matter what. Yesterday September 26, 2020, had me upset enough that I have write a review. I understand dealing with customers are not always great but if you don't have patience than dont work in the field. Im in the drive thru and complete my usual order of 3 to 4 drinks on my own. I usually receive a carrier but Yesterday they did not have any available i was bewildered a little due to not have enough room to place in vehicle due to already having a cup of water. But I compromised and informed the young lady that was the shift supervisor, im going to throw out my water right here by the car, as I was done with dumping my water and grabbing one of the drinks, she informed me you are not allowed to throw things out and the next time drive up, I explained to her I did inform that it was water and she gave a me look and as I was grabbing my last drink she said bye and I realized I didn't pay and began to think what is wrong with her is it free, lol! She than opened the window and said you need to pay. I informed her I was wondering why you were telling me bye but I guess
The shift supervisor was young and I did not get her name fully, it was Elysa if im correct. I have a child her age and I continued to remind myself maybe she was just having a bad day but I deserve some since of respect

I like their mocha "frappuccino" better than Starbucks', so it's a treat to stop when I'm in the area.

We stopped by the Coffee Bean in Monrovia this afternoon, only to find out that one of our favorite drinks, The Black Forest, is no longer on the menu. The barista could have cared less that we were disappointed, did not offer anything as an alternative and none of the staff was very friendly or welcoming. This was one of the last reasons we went to Coffee Bean because this drink was so different from any place else that serves coffee. Not super encouraged to go to another Coffee Bean anytime soon.

Good coffee house, small seating area inside, decent seating area outside.

My first visit here. I ordered a blended drink. SPECIFICALLY told person Almond milk. Regular milk was used and I got very nauseous and other GI problems at work the rest of the day. I'm very disappointed. Should be able to get a refund.

I originally gave you a one star review because you removed the black forest coffee from your menu. I felt kinda bad cuz it's not really your fault so I thought I would review corporate instead. Well I can't delete this post only change the star. So please tell your bosses they suck

I only changed the star because you support our Veterans and starbucks is trash.

Great little coffee spot... the staff are always very friendly ... the place is nice and quite and pretty good WiFi.. I usually spend an hour here when I am in the area.. its comfortable and in a nice area to park.. close to hiking trails too if you are a hiker.

not much else you can say about a coffee place.. enjoy

Sandwiches & other food items always good! Fresh, quality ingredients. Drinks are delicious - polite, friendly servers

Friendly baristas. I especially like the iced teas & matcha lattes. If I order espresso drinks in the afternoon I always tell them I want all the shots. The drive-thru is open earlier around 04:30 & closes an hour later than cafe times. This has fooled me a few times. Busy location, but I can order ahead and pay with the app so I'm getting points.

This rating is for the walk in as the drive thru seems to get better service. I've been to this location several mornings and by 7:00am things still seem to be in a bit of chaos. It's easier to go to AmPm down the street for coffee.