Rapha Tea Boba Tea House

I walked in, and it was pretty quiet at lunchtime on a Thursday. I was wondering if this was one of those well-kept secrets. Absolutely! The service was wonderful. I took my time ordering and was suggested a few things. The store was very clean. I got Vietnamese coffee with black Boba, as well as shrimp rolls. The 2 pack for $4 is not a bad price. The flavor is nice, however in my opinion it seems like the texture of the shrimp was a little tough. Similar to overcooked shrimp. These are larger pieces, and the flavor was still nice. I would recommend this location above others. Thank you!

Taro smoothie and Strawberry cap smoothie! Both super yummy. Don’t recommend the cap- it’s like a salty whipped cream.. not the best but the drinks are amazing! Best boba place in this area.

We stopped in today as a treat after an appointment. The staff (Kayls) greeted us so warmly upon entry and maintained that level of service until we departed. They were so helpful with their explanations to help ensure you select the beverage that best suits your needs. And the drinks…. SOOO TASTY! Never had I ever had an aloe vera boba but it’s so yummy. Definitely will be returning! 🧋

Service was not friendly & they were about to give me the wrong order. I ordered 3 thai tea boba & they put in 3 milk tea boba unstead. No sorry instead the girls were upset about it & try to tell me its the same drink which they are not. I ask them to make me the correct drink & they took their time to remake it then i ordered 2 popcorn chicken that was overcooked & chicken tastes dry & hard. Then i ordered 6 pieces of fry shrimp & those shrimp was hard & chewy which indicated overcooked. I check my order when driving home their was only 5 pieces of shrimp & they charge me for 6. It was to late to drive all the way back.I spent over $64. & I ordered the 24 oz glass boba that was not filled to the top as will. Horrible service. Never returning to this place again with bad employees they hired.

Came here with my husband and got a strawberry slush and Vietnamese Coffee. 1st time getting boba and the girl
Was super nice and helpful ! She explained everything to us and recommended the strawberry slush which was delicious! Will definitely be back!

Love this Place!! I usually get the Mango flavor with a boba on it and it’s so good!!

We went Thursday for the first time and absolutely loved it and couldn't wait to return. They taste so fresh, the pricing is competitive and the staff is super friendly. The location is very clean and even with a busy line on grand opening weekend the staff never seemed flustered. I shared to tons of people already and it is a new fave!

In picture on the far left is my fave: the Rapha Signature

Purple is the Taro tea with boba

Third is Thai tea no boba

Fourth is strawberry sparkler with mango poppers

Fifth is Aloha Sunrise with crystals

Sixth is kiwi sparkler with mango boba

Rapha Tea Gilbert is such an excellent addition to the community! The service is lovely and the staff is great at helping you find the perfect drink for your taste. The interior is so cute in design and very clean as well!

Changing my 5 Star review. They messed up our order. I went back to get my drink replaced and received poor customer service. Kaylee arrogantly introduced herself as the manager and was rude. The mistake was only $.75 but instead of fixing my drink she chose to refund the money.
The biggest shock was when I said we would not be back. Kaylee the 'manager' said "Good! That's better." As we walked out of the store she was still loudly announcing to all the customers that she didn't care if I posted a poor Google review. So here it is.
I would be glad to give the complete story to the owners.
The amount refunded was incorrect, she subtracted the Perks even though that was legitimate for one of the other drinks. Wells Fargo investigated and refunded the correct amount.
And I may as well mention that they were not that busy, yet nobody was sitting down because the floors, tables, and chairs were filthy, covered in trash and spills.

Update after Owner response, In which they said 'in the interest of our business we train our employees to charge if the customer forgot to order a topping'. If there is some doubt as to who made the mistake, because the customer is saying "you know that I ordered it, you even repeated it!", you should sacrifice the <$.75 worth of boba and fix the drink. The manager's stance was that we saw the screen, so it was our fault, but she would not hear my side. I ordered Calomondrin but the screen said Guava Tea, my wife ordered Barley, but Kyle changed it to Olong (because you don't have Barley at this location), however the screen reads Rising Phoenix. We looked at the screen, we said it doesn't look like our order, he called over another worker (the girl in the picture) and she said it was correct.
Kaylee would not even listen to me, after I said I don't think I should have to pay for your mistake, I would rather get my money back. She was mad and escalated emotions by starting the refund in a huff, with no offer to avoid the refund. She accused me of yelling, but that is not true, I only raised my voice enough to be heard over a noisy environment, and no louder than she was talking.
You can see that we frequent your business since the weekend you opened. We were there for the Grand Opening and Boba day. We have used multiple Perks already. I tip well every single time, sometimes on the screen, AND a dollar in the jar. Yet, over $.75 you have taught your employees to lose a customer. This should not happen to any customer, a first timer nor a loyal one. I will not give you any more of my business, there are many other tea houses nearby that the owners train the employees to treat their customers fairly. Kaylee and Kyle are products of poor training and a unstable work environment, fearing irrational management to the extent of being dishonest to their supervisors and the customers. She even cheated me on the refund 'in the interest of the business'.
Focus on the interest of your customers or there will be no business.

I went here with my friend to meet up so our babies could hangout and there is no changing table in the bathroom so my friend came out to change her daughter in the empty lobby on her lap and worker came out and told she couldn’t do that she was extremely rude and didn’t care that there was no changing table so we left and she had to change her in the car definitely not a kid friendly place