Krispy Kreme

I'm sorry to say I was highly disappointed. How hard is it to make plain glazed custard filled donut without chocolate. I would have gave a better rating if we got what we wanted but the donuts were stale to say the least. The employees friendliness was the only thing giving you 2 star rating.

Staff was not friendly or helpful. We ordered on the app online and when we got there we were told they did not have what we ordered and were unable to refund our money. One of the workers was poking her fingers in the boxes to see what was in them. We ended up having to call customer service after we left to get a refund. The store was not very clean or inviting either.

Employees are super rude. A mistake was made on my order and they refused to even acknowledge it and refused to fix it. I feel cheated as I got far less than what I paid for!

The donuts are never fresh, but they sell them to you like they are. They never have the speciality donuts. This is basically what you would get in a gas station. I suppose it would ok if that’s what you went into it expecting.

Today was the free glazed donut and free coffee any size day. No coupons or phone app required. Just show up and tell them you are there for the free coffee and donut. They were great. Get on their email list and they will send you their special offer notifications.

Always a good selection of donuts. We signed up for email coupons occasionally we will receive one that entices us to visit.

I love that you can see everything going on. I like taking my kids to experience how the doughnuts are made & the work put into it. It gives them a greatest appreciation for things. The food is always fresh & the coffee is on point. The staff are always ready to answer questions thoughtfully & create a memory for the family.

I visited Krispy Kreme in Florence AL today and was an absolutely disappointing experience. The manager Cristina did not do anything to try to make things right but instead insisted to continue to give me excuses on why they were out of donuts. I asked if she could substitute the current promotion with another assortment of donuts and she said "Sorry there is nothing I can do" Today there was a long line when we arrived at drive through. When we got to the speaker to order I ordered 1 dozen glazed donuts. The young lady stated they were out of glazed donuts. I asked if they were going to make more and she stated they would but that it would take 1 hour and 20 mins for them to come up. I asked if they would substitute the promo with an assorted dozen and they said no. When I asked the young lady at the window for the managers name she told me she didn't know if she could give that information to me..... So I said well why don't you go get her for me if you can't simply give me her name... At this point was when my interaction with Cristina happened leading to a dissappointed customer. This level of service was unacceptable and could have been handled much better. I saw several vehicles drive off empty handed as I sat in the parking lot writing this review.

I love this place. Best donuts in the world.

The doughnuts were cold and they were smaller this time there usually really good. Next time if they don't have the fresh doughnut sign lit up in the window I want stop in.