Illy Caffe

I had been visiting the Richmond Road Extraordinary Cupcake location for years with extremely great service and the best quality cupcakes! I would make the 1 hour drive from Richmond just for these cupcakes. Well that changed when I ordered online for the new location at Illy Cafe and have never been more let down. Not only were the staff extremely rude at the counter when I asked about my pickup order but it took an hour to even get the cupcakes I ordered. I had to ask about my order 2x at the counter where I was met with eye rolls and sarcasm. I was shocked at how the lady spoke to me just for simply asking if they even received my order. The cupcake icing was melting when I finally got my order and cake itself was dry. What happened? Sadly I will not return here simply for the poor service, lack of professionalism, and the long wait time.

I almost thought I was going into an Ikea this place was so modern after stepping off of Merchants Square in Colonial Williamsburg. It was a lonely January day, so not sure how busy it is during the "season". But, we were served right away and after a short wait got our caffeine the way we like it. It tasted good, unique and fresh. Pretty full inside as people were trying to escape the cold. Plenty of seating, so it worked well.

This place was so dirty. Garbage cans over flowing. Trash on the floors. Dirty bathrooms. Displays were dirty as well. I ordered a coffee and a croissant (heated). The only thing “warm” (not hot) was the coffee. Definitely NOT worth the inflated cost! Management failed here!

Well we normally love this coffee shop. But our last visit on 12/10/22 the two young women making our drinks made one of them wrong. We were very nice about it but she seemed less than happy to help us. Then the 2nd time it was wrong again so my adult daughters took it back in to tell them and again she was so rude about. I was taken aback by it. All the other times we've been there they've been wonderful but this time was a major disappointment..

Ily Cafe is a great spot for a good cup of coffee and a pastry! The staff are very customer service oriented and efficient, and they handle the vast amount of business they do very smoothly, which is appealing when you want to get in and out quickly. The shop is really cute and clean and there are some nice tables to sit at and enjoy. For me personally, the atmosphere is really too noisy and busy to want to stay and eat in. If I am going to sit and drink my coffee or try to work on the computer, I need a lot less chaos. That said, for a quick rest during the shopping day on Duke of Gloucester, it's perfect. They have a large selection of pastries that all look very fresh and appealing. My Daughter really enjoyed her chocolate croissant! One unfortunate thing is that they didn't seem to have any gluten-free offerings for my husband, who is Gluten Intolerant.

Absolutely disgusting work conditions, mold in multiple different areas including in the pastry case. The employees do not care if the store is clean. I kept getting in trouble for making a sanitizer bucket to clean down work spaces. I was absolutely horrified by my coworkers customer service they are absolutely awful people. The manager is a lazy lazy piece of work! I cannot even begin to understand why this place is still open with all of the poor health code practices. This place needs to be shut down. Never in my life have I ever worked somewhere that remotely disgusting, I won’t even share the other things that I saw. Please avoid this place!!! I figured it’s time to write out my review.

Iced coffee was good. There tends to be a line and it doesn't move very quickly.

Great space, outdoor heaters, friendly service!!! The pastries are DELICIOUS!

Horrible and I mean horrible customer service. The cashier was insanely rude..visually annoyed to be working.. when asked what flavor cupcakes do you have? He responded “your guess is as good as mine.” Then asked if he could add a bottled water to the order he said there are too many options!!!! The other employee when asked if they had Togo containers ignored me then said no here’s a bag. Terrible experience. Negates all the good food.

Nice coffee shop in Colonial Williamsburg with a friendly staff. Great place to meet friends for a small bite to eat while enjoying some tea. They say they make some of the pastries in house. And if you want to enjoy some fresh air with your coffee, they have outdoor seating.