Sugar Shack Donuts & Coffee

This place makes me so happy! The team is very helpful and kind, the doughnuts are tasty and fun! And they gave me a birthday reward through their rewards program! I can’t recommend and appreciate them enough!

Love the donuts and the staff there are really cool and tolerant of my dad jokes

Always delivers on quality of donuts. So many different varieties and flavors to choose from. I recommend to anyone in the area or passing by to try.

Great selection of fun donut flavors. It's a small store, so expect to wait, but it's worth it. The prices are reasonable and they even have gluten free on Fridays!

If you're looking for "fun" donuts its probably the spot to go to in Richmond. Personally this their are better traditional donut spots but they have a good variety of odd and specialty donuts. Get there early for the best selection. Went around 10:30 on Sunday and the selection was limited.

I had a craving for donuts for a couple months (I’m vegan, and didn’t knew where to get vegan donut) I had dream a couple of times eating donuts. Long story short, I found this place, and man…this donuts did not let me down. I can’t explain how freaking good they are. We bought 13 donuts…and before we left the parking lot there where 8 😂 also bought a couple of vegan burgers…they where just fire!!! Staff it’s really nice! And it’s not an expensive place a all. I just loved it!!! LOVE IT!!!!

Honestly one of my favorite breakfast places ever. If I lived in Richmond I'd eat here every single day!

The staff is by far the best staff in RVA I work next door and these guys take care of me everytime I’m there. They are added to my morning routine

They love donuts almost as much as I do.

The donuts here are great and they cater to all kinds of different allergy/sensitivity needs which is much appreciated! I've tried the vegan and non-vegan donuts and they are all delicious. When I stopped by before work one day, I had to wait about 15 minutes to give my order and the person behind the counter let me know that if I ordered online, I wouldn't have to wait as long.

The next time we wanted to order from Sugar Shack, I remembered this and ordered ahead. I got a dozen donuts, two burgers with fries, and two milkshakes. The receipt said that it would be ready in 35 minutes, so I got there in roughly 40 to give a little wiggle room. When I had submitted my order, it allowed me the option for curbside pickup, which I selected. On the receipt that came to my email, they said that they were no longer doing curbside pickup, so I wasn't super sure how I should be picking up my order.

I parked and went inside. There were not any signs that indicated how to pick up orders that had been ordered online or for curbside pickup or anything, so I ended up waiting in line after a couple of people. The place was packed at the time. When I got up to the front, the person at the register said that she would start putting together my order. It turned out that they had not even put the donuts in a box... Or started cooking the burgers and fries we're making the milkshakes. I stood there waiting for a while until finally someone came over and said that I could wait in my car. I finally received my order about 30 minutes later. The order was slightly off, as the seasonings we chose for the fries we're not used at all, but it was fine. The person who delivered them to the car was very nice (and I should note that despite the super long wait time, I was also very nice. No good comes from being mean to people, as far as I'm concerned.)

Overall, still four stars because I'm sure they are understaffed, like all the other local establishments. The donuts are great and their lunch food is decent. Expect a wait and maybe don't bother ordering online thinking it'll save you any time!