Beans & Brews Coffeehouse

Literally my most favorite Beans and Brews ever. Jake abs Jackie are amazing, and provide the best customer service!! I spend well over $100 a month here (I know, embarrassing), and it’s totally worth it. I look forward to my daily Mr. B's-it’s literally like a hug in a cup. They even have my name on the wall 😭.

Terrible and scary experience today. Family member bought a hot drink and we tried to enjoy it outside with the provided furniture.
The table was not screwed down or secured. So when my step mom put her drink on the table it tipped over and spilled all over her. She was burned! That was scary. Upon notifying the manager, he would not take ownership of the mistake. He also laughed it off and took the table inside before he dismissed us. He did not take the situation seriously and that was terrible customer service.

After a very disappointing visit to a nearby Starbucks that was closed at 7am, I made the short drive here and was blown away. Service was speedy and professional. I was greeted in the drive through by a very cheerful and friendly employee. My food and beverage were perfect, and I was on the road again within minutes of pulling up. I don't think there is a need for me to ever go to Starbucks again.

Omg I went to get a matcha tea latte. They made it with water. The new one was 5 cents more, but instead of just getting 5 cents from me, he refunded to my card which I have to wait a week for and charged me again.
Then he handed me the water tea so I had to go back through the drive through to get the correct one. Which was just 2 tea bags in steamed milk.
Don't get tea from this beans and brew. They can only make coffee. I will never go there again!!!!!
The guy with red hair took over for the girl that was first doing my order. He was awful. I think his name was Jason or Jake. But its obvious he can't make a matcha latte. It was awful!!!

I have a GREAT experience here every morning! , Jake, Sarandon, Mckell and Tabitha always has a smile on their face, are super friendly and cheerful every time I come through. The service is fast even when the line is long and the coffee is fantastic!

My favorite Mr Bs frozen no whip with Xtra giddy up =) NUM NUM NUMMY

Giving a one star for recent services the past 3 days in the morning has been the worst experience usually this place is fantastic! I've ordered multiple special order drinks on other days they would have been no problem but whoever has been working this week in the morning has really dropped the ball. If you aren't understanding how to make something I request let me know instead of giving me something completely different after I pay with an "oh sorry we don't have such and such" after you hand me the wrong drink.

They have a variety of teas and coffees you can buy that I’ve never seen before. Pretty quick service.

Today 7/16/21 I also had a very interesting run in with a red-haired guy running the drive thru, and since he took it upon himself to take over for the initial girl helping me with the error on my order I figure he's Jake the manager. It's safe to say that by the rude way he treated me by slamming the drive thru window and insinuating that I'm a liar, I will not be returning to this location. Full complaint has been sent to corporate feedback.

The BEST B&Bs! I live in Payson, but travel to American Fork daily. I’ve tried the Springville, Spanish Fork, American Fork, and Santaquin Beans & Brews locations, but PG is always the best. Always happy & upbeat baristas, very friendly. And my hazelnut revolver is always on point. I will go out of my way to stop at this one as they are that awesome!