Shipley Do-Nuts

Parking lot is a mess in the mornings. Line is so long and at one point there is an uncomfortable hill. Ordering only happens at the window. The parking lot isn't really spaced to accommodate a line so if you park near the end of the drive thru line, expect to wait to get out. Employees inside at the counter move very slow. Some people have places to go, people to see. I didn't realize I need to add a whole extra minute for the woman to move as slow as possible putting the items in the bag. Sausage and cheese kolaches, the cheese was hanging outside on the side of the kolaches along with exposed sausage. So half of the kolache is bread. This has happened to 3/4 of my kolaches. I've been to other shipleys and they typically do a good job getting it in the middle, but this one? Nope. It isn't quick and the food is worse than other shipleys.

I had never been in a Shipleys before. I am from the North and used to being treated with at least a little respect when you try to order. I told the woman at the counter that I was sorry I had never been there before as I was trying to see what types of donuts they had before placing my order. She walked away as if waiting for me to decide was too much for her to bear. When she comes back I finally order 4 donuts. She puts my donuts in the box and stares at me expectantly. I was just waiting to pay at this point. She then said, "you aren't getting a half dozen?"I was charged for a half dozen even though I didn't order a half dozen. You really need to work on your customer service instead of rushing people in and out like cattle. I will find another shop in future.

Thanks for putting smiles on students and teachers faces... well all but one..
Always a grouch. But you were WONDERFUL. THANK YOU SO MUCH..

Ordered 2 chocolate sprinkle donuts and recieved 2 chocolate iced donuts.. with about 6 sprinkles. I also received some sassy service as I ordered. 10/10 will not return and would not recommend to anyone else.

Greatest place to get donuts !! The lines are usually long but the wait is worth it !! Cindy is so sweet and kind !! One the the best employees there at the Villa Maria location !! Customer for life !!!

decent donuts but terrible kolaches. I was munching into a kolache and there was no meat in the first third! After I got half way into it, there's a small thin sausage. Not worth the price paid for. There should be a 1:1 meat to bread ratio or at least more than a .3: 1 meat to bread ratio. Disappointing.

The early donuts are good, 80% of the time they get my kolache order wrong. Prices are begining to be a little steep and the quality has started slipping. Used to be the best place in the world for donuts and kolaches.

The service is amazing, but their switched the quality of their donuts. Last two times I went the donuts were bad. Once they were burnt the second time they had a weird taste.
The manager said the switched the shortening of their donuts but it really changed the donut.

Subpar kolaches and donuts. Awful customer service on a Wednesday morning.

UPDATE: this is what I mean by subpar, in their kolaches is a teeny tiny sausage only slight bigger than my skinny fingers in a very large piece of bread. And the sausage is so far left of the bread it’s basically sticking out, no where near the middle. I ended up picking it apart.

I had no idea this placed existed even though I live right down the road. This is perfect. It reminds me of T&T donuts back home. Great, fresh donuts and the kolaches are pretty big and good as well. I guess both the donuts and the kolaches are both a little expensive. The koloaches are even for their size and the donuts can be pretty expensive if you just want two or three. I think they had a dozen for $5 and one donuts was like 70 or 80 cents. The kolaches were about $2 I think and they were good just a tad expensive.