Malone Specialty Coffee

Walked in and the first thing I am told by the person at the register is "We don't offer free samples."
I've never been here before in my life and never heard this as a greeting anywhere before.

I come here every morning for coffee. It's typically busy which no worries. I waited around for about 15 minutes, which isn't typical. So I simply just asked to make sure. I was immediately snapped at and with hand in my face "it's coming, I have a lot of drinks to make!" My apologies. I was not aware of online orders. No clue. When the shop is now empty and no one in the shop and still haven't received my coffee...you'd think there'd be some priority. So unbelievably rude. Another 5 minutes went by and so I just let them know I had to go. 20 minutes to wait for a coffee when no one is there. Maybe someone should have stepped in and helped the guy. I run a restaurant and would never let a team member lag or allow employees to treat guests this way. Simple communication goes a long way.

I just need to share this review. I’ve ordered from Malone’s probably 5+ times now and have always had a good experience. This past time I ordered, I was on my way to pick up my order and got a flat tire. I called in to tell them I would be late and ask if I could pick up later. The barista was so quick to ask if I was okay and safe and ensured he’d hold onto my order. THEN, a couple hours later, another barista calls me back to ask around what time I would be in to pick up so that she could remake my order to be fresh. (🥲😭) She wanted to make sure I got my order during a stressful day. This turned a horrible day around. The food and drink were stellar per usual. This will always be a favorite of mine!!

Great little coffee shop/cafe on the north side! Thanks for the great coffee, food, & service!

pretty solid all around coffee. Nice mix of pricing, quality, and ambiance.

I'm writing this in the hopes that the Malone owner's will PLEASE hear this constructive criticism and make a change. You really need to start calling people's names instead of coffees as everyone orders the same stuff. Coffees sit on the counter with confused customers wondering if it's theirs EVERY SINGLE TIME I come in. Today, even though a customer was pretty sure the Large Iced Southside Caramel wasn't his, the Barista said it was so he took it. Well it was mine, and after about 10 more minutes of waiting I was sure of that so I had to explain what happened. Just call out people's names! It's not that hard. The credit card machine even said "We'll let you know when your order is ready Joanna K" having pulled the info from my card. C'mon! It's always confusion and chaos in there. That being said, it's still a great little local shop and I like the Dream Bakery inside as well.

All of the staff was incredibly friendly, the French toast was some of the best I've had and we even got a free slice of cake that was delish. Wish the Chai was better, not much flavor but overall, good experience!!

Once I advertised this place, so it had its own atmosphere, now it has become a place of indifference. It happened that the employee just makes a banana dessert with Nutella and just smears more Nutella than the whole dessert. After this incident, I did not come for several months, but being in a good mood, I stopped by to buy a latte ... they gave me tea to a latte ... I said that I asked for coffee (I didn’t have to explain earlier that latte was coffee), as a result, an employee with obvious indifference poured me black strong coffee. I left him and left. You earned $6+$1 and a negative comment. I'm not a taxi driver, but I need an honest feedback, when everything is fine, I will be the very first to advertise the institution, which I did when I attracted a large number of Tesla employees, but when I feel this attitude, I'm sorry, but the truth is the truth.

Delicious drinks and great breakfast food. Impressed they make their own burritos / tacos vs sourcing them from taco deli like most places.

This is my go to coffee roaster. So many local coffees just don't compare. Favorite is the Ethiopian. Good prices too.