Reviews (100)
Where do I start. The last few times I've visited, they were closed and had signs on the door. The signs stated they would return soon. They never returned. So this time, I called ahead to see if someone was there, but there was no answer. I got there, and the employees had old Chipotle bags and other take out sprawled out across the counters where they stood. One girl started eating behind the counter while the other was taking my order. I looked past that, and I ordered my ice cream. It was good until I noticed some random ice cream pieces rolled into mine. I can only assume the surface to prep ice cream hadn't been cleaned. Will not return.
This was my first time trying rolled ice cream. It's more of a novelty that looks fun and doesn't add anything flavor wise. The spoons given aren't strong enough for how cold the ice cream is so not the easiest to eat. The flavor of the ice cream itself was very good so it was still enjoyable. I tried the cappuccino flavor and would recommend it.
Went there on saturday at Tanglewood location - " supply run Be right back". Ordered online on sunday - when we go there still the same sign. Called/msgs on facebook - no reply. They accepted order online but were closed. Will have to call bank to refund the payment.
Why are you closed a 3:40 pm on a Sunday?!
First and last time going there. The girl who was making the ice cream messed up with the orders. When an other person asked about her order the girl told her we took hers, a completely different flavor! Super rude! Instead of accepting her mistake. We were super embarrassed.
I’m convenience all East Asians collectively shed a tear every time a supposed “boba tea” is made at this place. Their drinks are so bad that I have no idea how they have any good reviews. They don’t have the most basic brown sugar milk tea! I had a Thai tea that gave me horrid diarrhea within an hour of drinking it! Not to mention, the place is dark, dirty, and looks closed all of the time… the employees are not even friendly. Avoid at all cost.
I love this place. Bubble tea is amazing here, best in Roanoke/Blacksburg/Christiansburg. I highly recommend if you can catch them open. But the number of times I've came by during normal business hours and they were closed is crazy. I would call ahead but they don't pick up the phone even when they are open. Even in the middle of the day on a Saturday they have been closed without warning. Much safer to visit the other location in the mall.
I called and they said they close at 9 pm well I get there and order my ice cream to eat in and at 803 I go to order my Togo stuff and the women says we stop doing the ice cream a whole hour early !!! Why have a schedule if you close up shop a whole hour early !! Terrible service also said because we tipped as well !! Very very un happy with the laziness .
Great ice cream, and boba! Quite pricey though, and the place is going downhill
Went by there at 9:19 p.m. when the store said they were closing at 10 and all the lights were out and doors were locked. Really wish they would update their store hours so people do not get their hopes up
I am a blind cyber security expert, and I came here with my mother. She had the strawberry purée, and I had the mint tea here. It was mid.
Great place for dessert!!! Their BOBA is the best in Roanoke always come here and always greeted by Leigh and Hannah great people! Use to go to Salem but they were closed for a while so this became my Favorite place for BOBA and rolled ice cream!!!
Great customer service Leigh and Hannah were super nice to me and my family we are new to Roanoke and they helped us choose our new favorite dessert!!!! Will we continue to come back for dessert. Favorite place in Roanoke!!!!!
Must have been getting reformed when I went in because it didn't look anything like this except for the darling serving bar. I was waiting for a cockroach to jump out and yell surprise. This place was so disgustingly dirty that I walked out after looking at for a half a minute. Dirt , grime, ect.. I'm sure the things they use to make people's stuff has never been cleaned . Super disgusting
Went in there tonight at 9:10, as we’re walking in we’re thinking that it’s closed however, nope just the workers had the lights off with door unlocked! Right behind us came a family of 4, 2 little boys. I ordered luckily got what I wanted! These poor kids couldn’t get ice cream due to the fact and I quote by the girl working (Leigh) “we cut the ice cream off at 8:30 on days we close at 9pm and we cut the ice cream off an hour before we close (9:00) at 10pm. I would really like to know how that even works considering you’re staying open til 10 on weekends when people are out later! Seriously? The dad was so frustrated and even said this isn’t what I was told 3 days ago when i came here at 8:30 and she proceeded to say let me see if my co-worker wants to make the ice creams, so now it’s a choice? These employees who are getting paid are deciding when to do what (back to the lights being off)not the by-standards of pre-closing. I don’t recommend going here! You’ll probably be disappointed considering this little ice shop had so much going for it when 1st came to tangle wood!
I am really frustrated. I'm currently 34 weeks pregnant so I tried calling (no answer) so we figured they were busy, turns out they closed 30 min early at least because we got there at 8:30. Only found out when my spouse went to go get me a drink and he called to let me know the door was locked and the staff was laying on the couch just inside. If they close earlier than 9 it needs to be updated on the site.
Got the Gamora drink. Pretty good. A little too sweet but not bad. Definitely will be back.
I remember when Champloo opened in Tanglewood Mall years ago and was so excited. I was already excited to finally not have to go out of town for boba tea, but then I was able to get it even closer to where I lived. I used to go there as often as I could and enjoyed it a lot. I moved away for school and hadn't been able to go for a few years and went this evening. Unfortunately though, it feels like they have gone down hill at this location over the years, which really saddens me. My brother and I each got boba, I an LMT and him a Boba Fet and they tasted nothing like expected in the worst way. Mine barely had any hint of lavender in it and mostly just tasted like the brown sugar boba, and his was the same for the strawberry portion of the strawberry matcha flavor that frankly tasted quite artificial as a whole. Along with this, I get today may have been a shipment day, but there were boxes piled around the bathroom and it looked quite disorganized. Obviously the small backroom size could have contributed to that too which is something they have little control over, but there is a better way to handle an overflow of supplies. One of the reasons Champloo was a favorite years ago along with the boba was because of the full experience I would get going to get boba and/or rolled ice cream, with the cute atmosphere, the green wall specifically for Instagram, the panda theme everywhere. There were obvious paint chips where black paint used to be, a stained boba plush on the sofa I wanted to do anything but touch, and delicately balanced supplies behind the counter. It no longer felt like I was getting this experience and over paid for drinks that were disappointing. While I loved the massive panda painting on the wall, I still wasn't able to see the entire thing because of the boxes piled up around there. While each individual thing in itself isn't a huge concern to me as we are all humans not robots, all of it together is not a great experience and gave off that the owner
This place is super cute, and although their selection left some to be desired. I think it's possible for everyone to find something that they will be satisfied with. I had the red roses ice cream, a mix of strawberry and red velvet topped with chocolate syrup and strawberry pocky sticks. The combination of flavors made for something really unique and delicious and I'm not sure if it was the why it was prepared or the sugars from the strawberries but it had a very interesting texture as well. Very much recommend this place!
stopped by this place for boba during a road trip & glad I did! Simon was so friendly & helpful when I had questions! also, the drinks tasted great! :) we got the trust me & taroffic (with honey boba instead of crystal boba)!