Reviews (100)
My mom Cathy slipped and fell here when they didn't have a wet floor sign up and nobody has called us.
Might as well be a drive through with how rude, sloppy, and rushed the service is here, on slow or busy days. Even when I’m hungover or starving the food is disappointing for how expensive it is. Usually mess up the bagel order even if it’s as simple as a plain toasted bagel, and they can’t be bothered to get a coffee order right no matter how kind or patient you are. Used to like coming here but this location has changed for the worse in the last couple of months. Other ones I’ve been to are still great, 5 star worthy.
The staff is always friendly, responsive and offer quick service
I bought a Santa Fe bagel which is one of the egg white ones and payed for 2 egg whites. When I started eating the bagel i realized it had yolk on it so I went back and told them and they were just like “oh sorry we’re out if egg whites”, then i asked why wasn’t I informed and they said “oh sorry they must have forgotten” and left. They didn’t even offer any kind of resolution and just ignored me, it’s safe to say I’m never going back there. Worst customer service I’ve ever experienced
Another victim of Covid, total cluster in service, no dine in tables. Avoid.
The last two times I’ve came here this is how my bagel has looked. Pretty sad how lazy the workers have gotten.. makes me sad that they don’t care to even look at this and think “would I want to eat this?” No you wouldn’t. Spread the smear. It’s literally the easiest thing in the world. So annoyed.
Love the breakfast sandwiches and the tasty turkey for lunch.
Got to know that your pick up order will be charcoal burned instead of toasted
They removed the seating for covid and haven't brought any seating back just a big empty room.
Definitely the last time I will ever come to this location, dirty, garbage sitting around, rude employees, still no seating in the lobby- really?? Look for the space to be available soon for lease.
I ordered a dozen bagels that automatically comes with two tubs of schmear. Bagels are delivered, no schmear. What the eff am I supposed to eat these bagels with? I called in and there was absolutely no way for them to deliver my schmear, no sincere apology, no discount offers, no trying to resolve any situation. Just straight bs customer service to go with their straight bs bagels. Boo!
I haven't been in for many years and decided to go get a Breakfast sandwich and coffee. My eyes popped out at the prices. It use to be such a nice place with the tables, we had a coffee group that met daily, big group, not just a few tables. Its a very bland experience now, food, atmosphere. People were good, product going downhill.
Update Sept 24, 2022: The service is getting worse. 8 out of 10 orders are wrong. Drug testing should be in order. Earlier 2022 Review: I order from this store every day. Every day they get the order wrong. Terrible Terrible Terrible Terrible Terrible Terrible! Seems someone should be getting a new job when they FAIL miserably so much of the time. You can tell they do not care about their jobs. The manager should be fired.
I love Einstein Bros... This location should have their franchise revoked. It is un real how poorly provisioned they are. We have gone back 5 times to give them "second chances". They are always out of decaf and most times out of regular coffee as well. They often get your mobile order wrong or forget items. What an embarrassment to the Einstein Bros company.
The manager was rude to customers, employees, and delivery people. Her mom was there and she was being rude to the employees. I will be taking my business elsewhere.
The food is always awesome I come here often as so do a lot of people it is always busy! But there is one cashier that has helped me recently that is so rude and I literally walked out while placing my order today because her attitude I just couldn’t deal with I’m in extreme amounts of pain and I work at a restaurant too but I would never talk to someone in customer service the way she does.
The staff is always extremely rude. They could care less about good customer service or even being decent people. I highly recommend going anywhere else.
Coffee was terrible, the only thing ok was the sandwich but McDonald's is better. The cashier was good, the people handing out the food were rude.
Bagels were fresh and delicious, customer service was friendly and helpful. We'll definitely be returning.
Stopped in today right before the store closed at 2. I was ordering 4 sandwiches and some bagels to go. All the sandwiches were wrong. I had two turkey cheddar and neither sandwich had turkey on them. No condiments. Just a plain bagel, slice of onion and lettuce! Had another turkey avocado sandwich, also no turkey. Of course after getting home to discover this, the store was closed. Our order was over $45 and nothing was right! So frustrating