Reviews (100)
Great environment and the most delicious grilled cheese
Great place for coffee and soup on a cool day of cycling
Great service good coffee
we have ordered here many times, and every time something goes wrong. either they don’t have something from my order, they messed up our order, or simply didn’t make our order. it’s a shame cuz we love this place but it’s EVERY time. hopefully they can figure it out :)
Went there hoping to have a good breakfast, but ended up only having coffee, as our order ticket didn't print in the kitchen and we had to leave after waiting for almost an hour. The wait staff/manager could surely be a little more courteous and customer centric while handling these kinds of situations, apart from just offering a refund. Nevertheless the owner called back to discuss and apologized for the experience, which I truly appreciate! And yes we did get a $40 gift card for a future visit. I hope we will have a much better experience, and be able to actually taste their food and review this place on a good note!
Just a great place to sit and relax.
Hummmm -five stars for arrogance, best coffee in the galaxy? Was in town visiting from Denver and the locals steered us in a different direction. This wasn’t the place.
Great coffee drinks, service, and atmosphere. Really good food. They also have live music events and brew beer (although I haven't tried it)
I’m honestly baffled at all the reviews on here. I decided to try this place out and let me save you the time. I wouldn’t dine here even if they were paying ME. I’m not sure what the owners problem is, wouldn’t leave me alone the whole time. The place kinda has this musky smell that makes me feel sick to my stomach. You’re better off eating that thing they call a pizza from that place called dominos. *UPDATE* This, this is why. I’m not spam, I’m a real human.
Just wanted to update my review months later after some reflection, the service is awful. The owner is the rudest person I have ever encountered. Words can’t describe how awful it was across the board. Avoid at all costs. I have one google review and it’s this place that’s how awful it is. Update the owner is so sour he can’t let it go his business is trash. What great customer service getting back on the reviews maybe use it to improve your awful customer experience just a thought. But hey nothing can save your business look at the other reviews 😂😂.
I really enjoy the food, atmosphere and people at Steel City. However, this place is a HOT MESS when they are busy or understaffed. Heads up. Coffee is 10/10 and staff are very friendly. EDIT: Regarding Owners response to my original review (FULL STORY) There were several issues that I didn't specify in my initial review, but now feel obligated to do so. No, it was not just an overall poor experience because you are currently understaffed. Most places these days are. That isn't an excuse for poor communication with customers. I called an HOUR ahead to place my order, and was informed of the delay of an excessive 45 mins to make a simple quesadilla- which btw, was not even what I had gotten...which I will address further down. However, my order did not take 45 minutes, it took an hour. While I understood and was patient, a free scone and apologies can only go so far. At some point accountability is also necessary. So this is what my review is to serve as. I genuinely appreciated the friendly service, but you know what would just really be appreciated? Accurate and on-time service. When I did get my order, an hour later, it was terribly made. First of all, it wasn't even a quesadilla, but a burrito. Which was only mentioned as an alternative to how it could be made when I initially called to place my order as a potential to help EXPEDITE my order (saying it would take maybe 30 minutes instead of 45). More miscommunication. Also, why didn't any one clarify with me that it was what I still wanted, since you CLEARLY made the order when I got there and I had to wait an additional 15mins. Then what was even more depressing was when I took a bite of my burrito, it contained an excessive amount of corn with chicken and cheese. Cool. Except not, since the name of the quesadilla literally includes the words corn AND beans. So why were the beans, salsa and sour cream all individually packaged in small plastic containers is beyond me...like, what normal person eats a burrito t
Grabbed a table inside to sample a few things on the menu. Good lemonade, great coffee, and the chai tea latte (with almond milk to avoid lactose) was especially fantastic. The mood and atmosphere were cool too. They host live music and offer a really tasty and extensive variety of snacks/meals. They have a ton of options that fit within my dietary restrictions (pancreatic, low fat) so I'm looking forward to trying some of the food next time.
This lovely little coffeehouse and brewery was the PERFECT spot for my rehearsal dinner and afterparty from my wedding! The owners, Ed and Laura, were SO incredible to work with, accommodating, great communication and perfect execution! The food was phenomenal, the drinks were lovely and the experience was a true dream! 100% the place to be!
Maybe steel city should considering hiring enough help so it doesn't take twenty minutes to get a coffee. Maybe you should pay your employees better so you can get enough help.
35 minutes to make hot chocolate. If you have a lot of time…. Go for it. Otherwise you’re better off finding another place
Awesome local place — can’t believe we lived in town for a few years before stopping in. Now we’re there all the time!
A great spot for coffee and food! I will say if you come on a weekend morning there is a bit of a wait. Definitely more a place to go if you have the time to take seat and eat in, but not for something to grab and go. I had to wait 30 mins just for a bagel. That said, it was a good bagel!
Great environment to hang out for a bit. Cold brew was a little weak in flavor and body for a cold brew - seemed more like a regular iced coffee. Great vegan options that will make me a repeat customer for sure. Looking forward to trying some other coffee options. Staff was friendly enough.
Best place in Phoenixville! Great food, coffee and vibes. Dog friendly and outdoor seating. Definitely the best place to stop any time of day. Will be back soon!
Steel city is a gem of a local coffee shop. Not only do they always have a wide variety of regular and seasonal coffee, they also have homemade pastries and meals. As a vegetarian, I love all their homemade vegetarian meat alternatives. The savory pastries are also a must! Don't even get me started on their beer offerings and events.