Reviews (97)
Old geezer yells CLOSE THE DOOR right after you come in!!
Tried getting a soft serve from them and they gave it to me melted and practically falling off the cone. Decided to try again and get a snowball, the syrups are just... Not good. I got a chocolate that tasted like alcohol. Tried a cherry next since maybe the "exotic" flavors are just an acquired taste and there was no cherry taste.
The employees are kinda rude and pushy. The icecream is just mediocre. It's not the best
Flavor was mediocre, but at least there was no waiting.
The man there was very rude to both of the people I came. He insulted us whenever the ice cream was ready if we didn’t grab instantly, even though we were the only ones there, and he touched two of the orders we got with his bare hands. It was a very uncomfortable experience. Ice cream was yummy though.
Food was good but the costumer service was terrible. The owner was very rude and impatient. No gloves were used when handling the food which I found quite unhygienic. He was very short and gave quite rude responses to our questions. For those who are first timers, the cup sizes are in the right top corner of the shop with a blue sign (we didn’t see it and got yelled at).
I have never left a bad review anywhere before but I felt like I should warn people. DO NOT GO HERE!! The owner is unbelievably rude, vulgar, and impatient. He was insulting when a simple question about where the flavor list was asked. He muttered under his breath “so stupid and can’t read” after he had already been insulting. I walked out without buying anything due to the experience and I will personally never be back!! Never have had a worst customer service experience in my life!
I’ve never written a review before but the owner was so incredibly rude I felt I had to warn people. He was vulgar, impatient, and insulting. I walked out.
The old man owner was rude with a family ahead of us and to our party. Our little guy who is 4 yrs old said snow cone in blue and he was rude and said its a snowball and there are 3 blues, which one? Then told us to hurry up because there is a line. Customer service from him was the worst. Told him he was being rude and he said he had been there 20 years and he would be there next year. Said place your order or leave.
Both workers were rude to the family in front of us (family of 4 with littles) and to us (Family of 5 with kids). Kept telling us they're only open until 930 so we need to decide soon. It was 6pm. Couldn't explain what was in their Trash ice cream, and they have a sign that says "they aren't sorry that their humor is offensive to you". Ice cream was tasty. The boardwalk they are located on was the best part of their shop. We will go back to the plaza, but not this ice cream shop.
Old man owner (Jeff) yells at little kids. 9 y/o didn’t know what flavor he yelled at her. We accidentally called it snow cones, Jeff=angry (it’s called snowballs). We had 8 ppl and he was mad it was taking too long to order. Then yelled at employees when they tried to help him with the order.
Old dude is a miserable old man. Asked some little kids if they even can read when they asked about toppings. Told us to open our eyes when we asked where the flavor menu was. Blonde chick wasn’t remotely friendly and gave us hardly any syrup in our snocones. Don’t waste ur money on this dump
The older guy working was super rude to us. Saw the same to with the parties ahead of us, and behind us. Ice cream barely frozen. Messy in there and seemed unsanitary behind the counter. Wish we wouldn’t have gone here.
I brought some friends from out of town to get ice cream and the owner/manager was extremely rude. He avoided taking my order and then yelled at a group while we were waiting for ice cream. I am extremely disappointed and disgusted with this behavior. Will NOT be going there again.
Awful customer service ,very rude , ice cream was nasty.
Bad service...if you close at 9 not 9:30pm...then change your posted hours, not give horrible customer service and tell customers very ignorantly that you “close in 5 minutes so hurry up....at 8:50 pm.
We had a great experience at Hawaiian Island Snowballs. The owner was very friendly and was constantly cracking jokes. We enjoyed the coffee, ice cream, and fudge. Check it out!
Cute
We went there 3x this week with a group of kids and parents. The owner was very entertained and entertaining. So much so that my kids insisted we go back again! On the last visit he wasn’t there and they were disappointed. The ice cream is good, great location and beautiful boardwalk right behind the shop.
We love this place - great service every time. We went in with a group of 9 (6 kids) and the owner was very friendly and teasing the kids as he handed each their cone. They liked him so much we had to go back the next night and he remembered us, which was really nice. A great stop for a treat toward the end of the boardwalk if you walk north to south. One of the best Americanos in town, also, made just to my liking. Highly recommend.