Reviews (100)
This definitely one of the best coffee shops in the area. It has a steam punk look to it on the inside with amber lights that give it a warm glow. Their menu cover everything from chicken n waffles to sausage breakfast biscuits. They also have an extensive list of specialty coffees and teas. As for the staff, they are amazing. Everyone is friendly, even when the place is full of people and there is a line. Can't say enough good things about Ugly Mug. Check it out and see for yourself.
I'm not easy to please when it comes to food and coffee but this place has it all. I have never had a negative experience here. The coffee is always on point! I have had a LOT of coffee from here, my favorite is the drewbrowski. The ones with chocolate in them are not super awesome but are not terrible either. They can sometimes be a little slow on the food but you know it's fresh. The people are always friendly and if something doesn't come out right they will fix it. Which has only happened maybe twice out of the year we have been going. I'd choose it over Starbucks or Dunkin any day of the week!!
Great selection of coffee drinks and breakfast food. Staff is pleasant and helpful!
Love their coffee and the setup! Nice place to hangout with friends or study.
Wow this place is amazing. I'm so happy I found this place. Amazing service, great atmosphere and the food was sooooooo good. Definitely coming back here
This is my favorite local coffee house! My favorite latte is the Alchemist. It consists of fresh espresso, white chocolate, English toffee and raspberry. My wife had the lavender honey macchiato frozen which she thoroughly enjoyed. The steampunk vibe and decor are pretty cool! . The service is great!
We actually found this place by accident 2 weeks ago. We came in and had some brunch and we loved it so much that we came back again today to eat here! Staff is amazing, and very friendly! I had the “Ugly Sampler”, which I LOVED! The over medium eggs were delicious! I totally recommend! I would give it more stars if I could!
Use to love this place, visited regularly. Unfortunately service and quality of product has went down hill. Noticed they don't prepare the drinks in order of purchase so I always end up waiting for a long time while others get theirs done fast. I even leave a 20% tip, so from now on no tip. And quality - use to be great, especially flavor and texture. But fraps are starting to taste like a McDonald's shake. Missing some ingredients for sure - staff may not be up to speed and need training. Will give this place a pass for a few months then check in later this summer, see if things have been corrected. Sometimes small businesses become a victim of their success. This may be such a case. Seriously hope they can turn things around.
It's been a while since we have visited Ugly Mug, but one of their drinks, The Alchemist, came to mind tonight and I just had to stop and give this place a great review. The inside is bright and airy and the customer service was top notch. Ugly Mug makes a mean breakfast sandwich, too! Excuse me--MUGwich. You've gotta stop by!
Came here as me and my wife's 1st morning together! Amazing food and drinks! Great price and the staff are helpful and accommodating! Manager switched my drink without batting an eye! WILL BE BACK!!
We were looking for a place to have breakfast, this popped up and we decided to take a chance. It was a great decision, the coffe was great and the food too. We had the “ugly sampler” which came with a waffle, eggs, bacon and fruit, a “mugwitch” which was more of a healthy option in a whole grain bread with egg, cheese, avocado and bacon. Both dishes came with a side of fruit that was fresh and delicious. Definitely recommend. We had our oil change done while we were here by Carolina Quick Lube next door. Everything worked out perfectly.
Not the best visit. 😕 normally food is excellent and chi tea is hot!
10/10 my favorite coffee shop! The food is amazing here and always looks so pretty! The drinks are incredible too! I adore the frozen drinks they have and they banana pudding frozen drink they have right now is great! They do a new monthly themed drink every month too which is cool!
I wanted to try a new place for lunch and even though my drink came out in a timely manner, I waited 35min for a to go order of salad, grilled cheese, and fries when the people that ordered dine in seconds before me got theirs in about 15min. That’s pretty wild honestly
My wife and I visit often primarily for their coffee which is pretty good. Staff is always friendly to include the owner which seems to have no issues working to make sure customers are taken care of. The food is also pretty good. I do seem to have service issues sometimes when food is included in an order. My most recent negative experience was after placing my order for 2 drinks and a chicken wrap. I received my 2 coffee drinks in a reasonable amount of time and waited for my wrap. After about 20 minutes and noticing other customers getting their food I asked at the counter about my order. The employee asked how long it had been since I ordered, checked in the back, apologized and said it would be out soon. I waited an additional 20 minutes and approached the counter again. A young lady checked on my order, found a ticket and advised the cook to make the wrap. At that point I told her if it wasn't made I couldn't wait any longer. Total it was about 45 minutes based on the time stamp on my receipt and when I left.
Fast, friendly service. Great food & coffee.
I have always loved going to Ugly Mug since I found it. The food is good, granted I only do the breakfast menu but still, the atmosphere is fantastic and the coffee would make a certain chain jealous. You wont go wrong trying Ugly Mug!
Love the food and the coffee and the people at this location anytime I'm in the area I'm making effort to stop at ugly mug
Loved the atmosphere and the option to sit inside or outside. Got a salad, fries, and iced mocha. They accidentally gave me an iced latte and I didn’t notice until I tasted it and it was terrible. Luckily they made me the right drink with no problem and it was delicious.
Cute, friendly, and quality coffee! Really enjoyed the brunch as well.