Reviews (100)
TRU treats u right. Build your own sandwich or salad but with great atmosphere. We need to talk about how inexpensive it is to add avocado to ur sandwich as well.. when it comes to avocado? TRU is where it’s at. Definitely would recommend (especially the cookies 🤤)
I. LOVE. TRU.
The place has great potential but the ordering system is so inefficient. If you just want to have one drink and a meal it’s fine, but after that it’s easier to just go someplace else where you can just ask the bartender to hand you another beer, as simple as that. It also uses single use plastic utensils which in 2023 shouldn’t be the go-to for places this innovative.
My food was awesome. The reason for the four-star is they don’t take cash, Venmo, or PayPal so if you don’t have a credit card with you, there is no way to order. Also, as a vegetarian, there was no protein option such as egg salad or hummus.
Closed 2 hours earlier than closing advertised.
The atmosphere and decor is awesome. However, as soon as you get to the point of purchase, good luck. The process to order is extremely cumbersome and confusing. I feel bad for the staff that have to find who ordered what… Website is absolute trash. We had a group of 20 people and not a single person was able to make an order without help.
Went here for a recruitment event this past week. Decor and cleanliness seemed solid, though the lights in the area we had reserved were incredibly dim to the point of being difficult to make out the expressions of the people you were talking with. I had heard some horror stories about how hard it was to order here because you have to order through a website you access through a QR code. Coworkers said they no longer went to TRU because of the website ordering system. Some people I was with struggled, and repeatedly took five literal minutes to figure out how to place an order, but I didn’t find the system terrible. The wait times were atrocious though. I had ordered a couple of beers and noticed that they seemed to take quite a while. This wait time was particularly annoying because when ordering you (quite reasonably) have to put in your location so the server knows where to deliver your drink to. I ordered a beer while sitting in the couch area as I wanted a drink before mingling with people on the other side of the room. I then had to sit there on by the couches until my drink finally showed up so I could more freely move around wherever I wanted, which was a pain. With my third beer (at a time when things weren’t particular busy) I started a timer as soon as I placed my order. The beer took 21 minutes and 17 seconds to arrive. After the server dashed off to the other side of the restaurant I took a sip and discovered I had been served a fruity cider rather than the simple lager I had ordered the better part of a half hour ago. Seems like a fine place to get food with a friend (wait times wouldn’t be as big of a deal for that), but I will be advocating against my department holding any events here again. The clunky ordering system was just a horrible obstacle to getting decent service and actually mingling with people. If management wants to fix things, they need to make it possible to order a beer by just going up to the bar and paying for it. Until that b
Staff is friendly which is why I gave it a 2 star. Payment system made me change my phone settings out of dark mode. Because without doing this I couldn’t see what I was typing in. Everything was black. After changing my settings then it wouldn’t accept my card. After re-entering my information 3 times the option to submit payment finally showed up. My friends had to reset their phone. Another had to bring up the QR code twice for it to work. I’m all for convenience but this was a bit much and annoying
Great food and a great ambiance! Love coming here for a late night bite with friends
Tru is one of my favorite spots in Chapel Hill. Great food-so many options, always a great beer selection, and really great prices. I always take people here when they come visit. Best spot for some working on a weekday afternoon or a relaxing weekend evening. Ordering is all online which is super convenient. Truly the best spot in town.
We have been here before but our last experience was the worst. We walked up to the bar that was 80% empty and ordered beers. The bartender told us we would have to order online. This has never happened before but ok, whenever, so we do. I typed in our entire beer order online, entire my credcard number, expiration date, code, etc. all while the bartender just stands there hanging out doing nothing and the app doesn’t register anything. I ask the bartender for help and she says oh yeah this has happened a lot lately. So she takes my phone and enters everything again. Entered my card number and info again. And in all of this time she could have already just poured our beers and swiped my card at least 2-3 times. But nope. Still ordering on the phone. To each his own but just seems a little lazy to me. Service was much better at the bar when a bartender just asked for my order and got my beer. This was Annoying.
Love this place. always craving their sandwiches
Excellent place! Delicious sandwiches and the best beer on tap anywhere in Chapel Hill.
TRU is one of my favorite spots in Chapel Hill. It offers a wonderful overall experience with delightful staff, a welcoming atmosphere to all, and delicious food and drinks at an affordable price. I'm always impressed at how TRU can keep its prices low with such fresh ingredients. TRU has a laid back and beautiful atmosphere that is always inviting and accessible to everyone, whether inside at the nice wood carved tables or outside on the open patio. It's not intimidating like other wine bars can be and offers food and drinks at price points more accessible than other restaurants in the area. To call TRU classist is simply laughable, given how they've made such an effort to keep their prices low when others in the area have not. And I think we can all agree that ordering online is not some challenging novel experience -- it's 2022, y'all. We've been doing this for years across so many aspects of our lives and it's become a convenient system for most. I love going to TRU and always have a great experience here, whether food, drinks, or both. With a great atmosphere, affordable food and drink, and inviting staff, I know I'll keep coming back.
Had my last drink at Tru last night. The app makes for an impersonal experience with the staff (who was very nice as we tried to get the app to work) and limits the bar entirely to what’s listed on the app. For example, I wanted a simple drink - a French 75, which is gin + Prosecco + lemon juice … the bar has the ingredients, but it’s not in the app, I couldn’t order it. Again the bartender was apologetic, but his hands were tied as that was the only point of sale available. Husband wanted an old fashioned but again, not possible here any more. The app is logical for food but created such a complicated system to get a cocktail that we didn’t really want.
Really disappointed with the ordering system here. I find it frankly classist that their system relies upon people having smartphones and cards. Many cities are banning card-only businesses because it creates an unnecessary barrier for people who may not have bank accounts. I know it’s probably to save money, but I’m sure they also don’t mind that lower income folks can’t access their bar…
I used to love going to TRU, but it hasn’t been worth it since that new ordering and payment system was put in place. I kept trying because I love TRU, but the system is so difficult, I’ve just walked out and gone to other bars four out of the last five times I’ve tried. One time, I forgot my password to the ordering platform and couldn’t make a new profile because you can only have one profile per card. One time my phone was out of battery. Last night, I easily got a seat at the bar, but the software said it was going to be a 45 minute wait. I was looking right at the bartender right in front of me, but I couldn’t ask for a drink from him. Very frustrating and unnecessary system.
Awful experience with online ordering. How hard is it to just open a tab? Our party spent literally 30 minutes just trying to get online to place an order. Paper menus and actual servers would be a big improvement. I will not be going back.
Cam Peterson made me a really good sandwich and was super friendly… he’s a great employee!
Wow amazing experience. Cam Peterson, our waiter, was the epitome of class. Shout out to cam, give that man a raise‼️💯👍