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Ice cream shopIce cream shop

Essex Ice Cream Cafe

★★½☆☆ 2.9/5 (62 reviews)
2314 Main Street, Essex, NY 12936 (518) 570-9073
Essex Ice Cream Cafe Essex Ice Cream Cafe Essex Ice Cream Cafe Essex Ice Cream Cafe Essex Ice Cream Cafe

Reviews (62)

M
Manon Lefrancois
★★★★★ Jan 20, 1970

Les gens sont très sympathies à cette endroit et le café debillement bon.

T
Tan Bronson
★★★★☆ Jan 20, 1970

Tasty ice cream, nice people, but a bit pricey

D
Deb Jerdo
★★★★★ Jan 20, 1970

Family-friendly place for delicious ice cream or sandwiches made to order! Great service with a smile 😃.

P
Poggers
★☆☆☆☆ Jan 20, 1970

KAREN WARNING ⚠️ She makes you put on a mask and is very rude,Trash milkshakes I would rather drink some milk also they don’t even have vanilla overall 0 star experience but I’ll give you one star because you can’t even write a zero star

R
Robert Coleburn
★★★★★ Jan 20, 1970

My older, now deleted, negative review is no longer relevant. Last week I was greeted by a very friendly server who served me up a very delicious ice cream cone. 5-stars!

M
Michael Party
★★★★★ Jan 20, 1970

We went last night to get ice cream. The person working was very friendly and the ice cream was great. We took our ice cream to walk around and enjoy. I would definitely return here.

B
Beck Simpson
★★★★★ Jan 19, 1970

Great food and friendly new owners!

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Kelsey Carroll
★★★★★ Jan 19, 1970

Thank goodness for the new management!! If you’re visiting from 2022- on, ignore the old reviews. I’ve been to this place under several owners and this is the best it has ever been. I’ve been twice now for take-out, it’s such a good change of pace to have local reliable, fast, good take-away. Highly recommend.

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Grace Herbert
★☆☆☆☆ Jan 19, 1970

Manager is horrible. My friends and I bought some coffee & art and sat outside at a table with a dog. Our little dog barked ONCE at someone walking by on the street and the owner kicked us out of our table (This place claims to be dog friendly)

K
Kevin Divins
★★★★★ Jan 19, 1970

Great food and cool stuff! Friendly service too!

J
Jim White
★☆☆☆☆ Jan 19, 1970

The person behind the counter was volatile and unfriendly. Won't go back.

A
Al Skwierczynski
★☆☆☆☆ Jan 19, 1970

Poor customer experience rude and disrespectful

D
Daniel
★☆☆☆☆ Jan 19, 1970

The owner is inpatient, disrespectful, and aggravated constantly. She will ruin your day. Do not come here.

S
Seiji Ohashi
★☆☆☆☆ Jan 19, 1970

Ice cream with kids most always ends in tears, however the woman who owns this place managed to have two of my kids (all masked) crying before they even got it. She might be a good person, but she is a misanthrope and doesn't belong in customer service. But I guess she saved us some money and just skipped straight to the tears. Thanks?

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Lyla Biddle
★☆☆☆☆ Jan 19, 1970

My family has been coming here for years and have always had a good experience, new owner at counter was passive-aggressive and made us all uncomfortable. Nagged at us to shut door as the rest of our family was still entering, snapped at us for looking at goods, and generally seemed unhappy to be serving us. Ice cream ordered in cone was just in a cup with a cone stuck on top, although other customers were eating from cone. Also, our order was not even served correctly. Unfortunately we will be likely to return in the future because we enjoy coming over to the other side of the lake, but hopefully we will come back to better service.

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PAUL Guenzel
★★★★★ Jan 19, 1970

Great ice cream

K
Knox Fountain
★☆☆☆☆ Jan 19, 1970

Terrible service and a very scary lady. Don’t go here, there is a much more pleasant cafe down the road.

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KB W
★★★★★ Jan 19, 1970

Wonderful ice cream and service. Owner was super friendly (though we were polite and wore masks). Had a nice chat with the owner about how hard she tries to keep the place safe for young kids (all unvaccinated). Our family of 4 had 4 different flavors and they were all wonderful. Best ice cream we've had in a long time. Definitely worth a stop if you are in the area.

K
Kimberly
★★★★★ Jan 19, 1970

We had a wonderful experience with the woman behind the counter. She was informative when describing all of the local items in the shop as well as being patient with my children as they inquired about all of the ice cream flavors. The ice cream was delicious (we went with maple, chocolate, and Superman)! I respected this shop’s mask rules, which includes wearing your mask properly. They explained that they care about their customers who are primarily children (unvaccinated) and that their employees are in various stages of vaccination. It’s ridiculous to see these reviews of others caring so little for others, simply because they don’t want to wear a mask. It’s more a review of their own beliefs and not this business. We’ll be back next year for sure!

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Rosy Metcalfe
★★☆☆☆ Jan 19, 1970

The woman who served me my ice cream was rude. I’m so confused. Ice cream is supposed to be happy?