Reviews (57)
Amazing staff. Always kind and happy!
The wait tends to be a bit longer than other locations I visit regularly. Most of the employees seem really friendly, but they don't seem to retain employees, so there are always a lot of new faces. The drinks don't always taste the same, but I believe that may be from having new people all of the time (they're learning/training).
Sweet spot sweet service Awesome coffee and more
For the amount of business they have they need a bigger building. That will be the downfall of them. Great people great product.
First I love Biggie coffee it's amazing but the girl was really rude and giving me attitude and I had a coupon for a BOGO and she couldn't even let me use it because she couldn't see the whole expire date. Will not be going to this biggie again very unprofessional.
Love the Redbull drinks... we need one in Madison Wisconsin
If you want to spend 40 minutes getting sub-par coffee this is the place for you
This was the worst experience I have every had at any big b. I waited 45 mins and was handed my bagels 20 mins into the wait. It’s 35 degrees out and by the time I got to my car to eat it was cold . I’m complained to the ladies and was told well everyone else has been waiting that long. I wanted my tip back and they refused. I am extremely unhappy with my experience.
Good coffee. Friendly staff. Only complaint is super slow service. 4th vehicle in line with no walk ups and it took 25 mins for 2 coffees.
Great! Yes, there was an extended wait in the drive-thru, but there was only one gal in there doing all the work. Service and product were still spot on!
Tried to come here for "bagel day". They posted an offer saying if you ordered a 24oz drink, you'd get a bagel half off. They didn't want to honor that and instead made an excuse to not serve bagels all day. I made the comment on Facebook, they blocked me and deleted my comment instead of owning up to it as well. Worst biggby I have ever experienced. I'd go to Dunkin before I visited this location again or out of my way to visit another Biggby who actually has customer service skills.
I don't live in the area but I work in Coloma... Did the prices recently increase? I got a 20oz hot salted caramel latte with almond milk and the total price was 7.14$!! I swear last time I went less than two weeks ago it was closer to 6$!! Do they upcharge to change your milk preference? I saw online that they may increased thier prices but thier menu didn't reflect that. I love this location, they are sweet. Sometimes the wait is lengthy and I have to repeat my order several times and they always ask me to put a tip on my card but otherwise, they are sweet people running that little coffee shop. But if the prices really did increase, I'll have to stop going!
A little pricey for what it is but excellent customer service.
Service is so slow. You shouldn't have to wait in line for over 10 minutes when there are only 4 cars in front of you.
Love my Biggby! There ice teddy bear is off the chain!
Nice, but almost to the point of being overboard in taking my order. It's that time of year so, ok. Main problem is that while at the window I was getting HIT with an OVERPOWERING SCENT! I have asthma and chemical sensitivity. I should not have to open my car windows and blast the air to get rid of the smell in my car for the time I spent at the window. She was taking another order so...I had to wait until she was done and the smell was getting stronger! I realized after I parked to get my coffee ready the smell was also on the napkins and paper coffee cup! That's bad! Not sure if it was from a worker or the small building itself. It completely overwhelmed the coffee smell. Headache and watering eyes.... bonus, no extra charge from Biggby coffee. Wish I had brought my own from home.
I go here a few times a month and it's always a good experience. I know it can be slow, but if you think you can do their job better; you're probably a boomer. Just be nice, and if I tip every time I go, even if it's just change. A lot of these reviews are mean, but they keep coming back😏 Yea must be such a bad place that you can't tip and have to complain about these great employees in reviews that you just have to keep coming back 🤣. I can't with these boomers and Illinois people. Don't like it? Then literally go somewhere else. Stop being a dirty tongue flapper. The employees are great here, never a issue, they deserve all the tips. They're always helpful, understanding, and so nice. They even offered a free cup of whipped cream for my kid when he was being picky.
This is a drive through
A McDonald's frappe taste better, quit begging for tips and you might get more tips. I'm asked everytime I go here , would you like to leave a " tip" on the card , ah no...and I am the farthest thing from a tightwad.
Good drinks and usually pretty timely service, almost impossible to get hot food though. We've tried them several times over the last few months and their bragels are lukewarm at best, so unless breakfast sandwiches with cold eggs, sausage, unmelted cheese and untoasted bread are your thing- go with the muffins or donut holes for food!