Reviews (100)
Great coffee! Ordering was easy and the drinks were ready quickly. Even the fellow customers are great lol. We were visiting from out of town and planning our day. Someone near us overheard and came of some cool Louisville recommendations!
It's a cozy little place on the bardstown road. I loved the ambiance. The staff are very smart and we had a good chat. The coffee is okay. I also ordered a sandwich. It was not a terrible one but it could have been prepared in a better way.
Cool little spot with great coffee and comfy chairs
One of my favorite places to go in the Highlands.
Gave us the wrong muffin because they didn't read back the order to double check. Over cooked the beagle so it was to hard to eat. But the coffee was atleast up to the standards I expect from a Heine Brothers.
Loved it when it was inside Carmichael's bookstore across the street and open late. At this new spot, I'm always harassed for change. At least the staff is good
They our ok not one of my favorite places to go to keep it real
Fantastic coffee with a fancy seating area. I'll definitely swing by when driving through Louisville.
**Note: this review ended up going to the Mid City Mall branch but it happened at Gardiner Ln branch. I’ve never had issues w/the quality of their coffee. I also like supporting my local businesses. So I’m partial to Heine Bros. However, that being said I’ve only had 1 issue w/staff since they opened in the 90’s. I recently fell in love w/their Raspberry White Mocha hot coffee so I stopped at the Bardstown Rd/Gardiner Lane branch which is my go to branch, to buy yet another. Three to four customers sitting inside, no one at the counter nor at the drive thru. I’d been standing there a few minutes & noticed a man & woman conversing behind the counter, who I assumed was mgmt. There was also a young female barista that was working & she obviously knew I was standing there waiting. I said ‘hello’, she never responded, so I said ‘hello’ again somewhat louder, still no response. She finally walks up to take my order but before she does she proceeds to school me about how rude I was trying to get her attention. Being curious I had asked why she felt that way as I’m all about correcting any misunderstanding. She only elaborated on my efforts of saying ‘hello’ to get her attention. Then she boldly again said I was rude & she didn’t appreciate it. After that she ignored my attempts to talk about it even though no one was behind me. She refused to answer while constantly & repeatedly asking for my order. I gave it to her along w/3 gifts cards I needed her to check balances on. After looking at the first card she commented that it was an old gift card she hadn’t seen in forever (referencing my age-I’m 63) & didn’t check it claiming it was “just too old”, handing her another she gave me the balance & immediately rang my coffee on that card. She told me no need to check the third one. So undoubtedly I probably lost about $10 with that since I throw away cards with no balance. I proceed to the bathroom, came out to wait for my coffee noticing 4 customers waiting to order. The other
Awesome little local coffee shop with tasty frozen coffees!
I haven’t been to this location for 10 years, and I had hoped it was improved, but no such luck. Employees are still rude, service takes forever, and now it’s even priced higher! I was the only person in the drive-through and sat for 10 minutes waiting for a small latte and a piece of blueberry lemon bread. I saw at least 5 workers inside milling about. I was asked if I wanted the blueberry lemon bread heated up, which I did not, but I didn’t realize that it would be frozen instead!!? The latte was good, but I won’t be back.
I used to have a glowing review of Heine Brothers on here. But in the past year our city has learned that Heine Brothers' doesn't apply their fair trade ethics to the people that brew and serve their coffee. Heine Brothers' staff has consistently been fantastic every time I've been to a location. But their coffee isn't really fair trade when the workers handing it to you don't make enough to support themselves and their families. Perhaps my opinion of Heine Bros will change again for the better, if their ownership starts cooperating with the hard-won union that their workers created. Until then, Old Louisville Coffee is a great, worker-owned coffee shop, and I suggest we all take our caffeine needs there.
Drive thru line is always long, but they keep that line moving. The staff is friendly and my orders are ALWAYS correct.
First time at the location and it stood up to their standard of great everything.
Great location, speedy and conscientious service, great people working here! Can't recommend this place highly enough, always have a good experience. I like to go inside even when getting stuff to go, because it tends to be faster than waiting in the drive-thru.
Please take apple pay. I come here alllll the time and there are times I forget my wallet. Taking apple pay should be very simple and save a lot of people in situations like this as well as resulting in more sales. There's no reason you shouldn't be taking apple pay in 2022. It's existed for almost a decade now. Everywhere else takes apple pay.
2 times in a week we've been here.
This is a great coffee shop they take pride and making you a great coffee, hot or cold not as pricey a Starbucks same quality
I hope the workers unionize. The management seems to be coming down on them, which is ironic because Heine markets itself as a justice-oriented shop. The coffee is solid, and the pastries are decent. The decor is chic but casual.
Great sunny location in the heart of the Highlands neighborhood with excellent views and terrific people watching. Lots of locals come here to socialize and study. Friendly baristas, great coffees and treats, plus a roomy outdoor seating area that is only missing shade. Overall a great cafe much improved since moving from the dark Carmichael's location across the street.