Reviews (100)
Serious customer service problems. The drinks and food are delicious, but the morning barista makes it seem as if I am seriously inconveniencing his day by having the audacity to walk in and order something. Whether it's the obvious annoyance in his mannerisms, the passive aggressive impatient remarks, or the over the top sighing whenever I dare to order more than 2 items, I walk out feeling as if I'm in the wrong for existing in the same space as this guy. Again, food and drink are tip top, and it's the only reason I ever come back, but at this point I dread walking in and finding his pre-faded denim jacket and meticulously groomed stubble beard standing behind the register already rolling his eyes as the door swings open.
Staff is VERY rude and food is inconsistent
The owner of this establishment is rude and screamed at me and my friend for doing homework outside. He could have asked us nicely to buy a coffee but instead he screamed at us and caused a scene in front of other customers. It was unprofessional and disgusting behavior from a business owner.
The cup is always there when you need them ❤️
The staff always has an attitude or acts like you’re bothering them. On top messing up the order half the time.
Would give zero stars if possible. We have been coming here for years and have always loved the coffee but on our last visit, the barista decided to add a tip to our order even though we drew a line through the tip portion of the receipt. When I called and spoke to the manager he was rude. If they did it to me, I'm sure it's happening to plenty of people. It's not the amount of money but the principle. That's exactly what I told the manager. They don't care but I won't go back there. Pay with cash if you decide to go here!
I’ve been to many many cafes in Fortwayne, Marion, and Muncie and this one completely tops them all. The decor is amazing and the coffee was genuinely really good and had a good flavor. Me and all my friends were very impressed. I recommend the frozen cappuccino it was really yummy.
Loved this coffee shop. We let the barista choose our drinks and we got an iced dirty hippie?? It had such great taste!
My girlfriend came in and ordered food, and drink. both of which were very average. Not bad but not better than anywhere else. I went to meet her between my classes in their outdoor area and I had 10 minutes before my next class. They kicked me off of their patio because i had a tea. Its not like i was taking up any space as my girlfriend had already occupied a table, I wasnt staying for longer than 10 minutes and they did not provide any explanation. Poor communication and rude employees. I said nothing to the employee and did not cause a scene but you should give your business elsewhere.
Excellent iced vanilla latte and hot mocha latte. Fast and friendly staff, and very cool decor.
Solid coffee and sandwich shop. Servers are friendly and sandwiches are legit
Coffee was not that good. The grown up panini was delicious. People who were working were really nice and friendly!
I thought their food is really low quality for the high price. I wouldn't go here. They serve basically free hotel breakfast.
My family and I stopped at the cup while at Ball State for family weekend. The service was poor and the selection was very limited. They didn’t even have cream at a coffee shop? And no decaf which is all my wife can drink. I settled for what they had and my two children who were with me also got coffees but my wife had to go down the street to try and find decaf somewhere else. I spent about $20 for three coffees but when my wife returned to join us with a decaf that the cup did not sell we were told by the manager she could not join us in the outdoor patio area because she had a coffee from a different shop. We won’t go back because of the bad serve, rude management and the coffee tasted burnt anyway.
The food is good, however, overpriced and there are a lot of flies in the building. I am not sure why but overall experience would be more enjoyable if the flies were gone, as its giving health code violation.
This place really cool with nicest coffee in Muncie. Ashley and her sister understand what customer need and make really nice coffee as per need. I love this place and will be visiting frequently
awesome coffee shop, I wish this was here when I attended Ball State 😁
Fantastic espresso and delicious homemade breakfast bagels in a friendly, casual setting. Great start to my day exploring Muncie!
great atmosphere and delicious food and coffee. the two people working here did a great and fast job on our big food order and super friendly
One of my favorite coffee shops. Been to a bunch. The Cup always has unique, great tasting options.