Reviews (100)
Waited 30 minutes for 2 breakfast tacos and latte. Tacos were not good at all. Staff were friendly but service and food is not to be desired.
Loving the pup cup, my Kane just wags his tail off. 😍🤩😅
Awesome lady working this morning. Very friendly. Delicious food and coffee.
Things have bad again bad coffee two days straight.
Only decent coffee in Springfield.
Drive up - I asked for sausage. Sausage was confirmed. I drive away only to find out it's bacon. Third time in three months. It took to long the first time, so it's not worth going back. Very poor service.
Used drive thru. Prompt service for order of 1 dozen donuts ordered online.
Couldn't understand the person taking the order.
The ice machine was down big language barrier 😞 probably won't return
Good for a quick pick me up. Use the walk-in, it's faster and you can burn off some donut calories. Staff is friendly and courteous. Got some gift certificates for the holidays and they provided envelopes for all the cards. Above and beyond!
Happy, helpful employees! Latte was perfect! Thanks!
It was 5:15 and nobody's awake and chipper and nice at 5:15 except for those two awesome ladies at the drive-thru this morning and yesterday morning! By the way they have the best avocado toast on the entire planet!
2 cars in front of me and I sat in the drive thru for almost 20 minutes When I finally get my coffee ice is completely melted. Do NOT go to this Dunkin.
Not enough staff to cover. Did not make online order correctly. Waited 20 mins for online order.
Definitely a language barrier, kept cutting me off when trying to order and didn’t add sugar to my drink.
I frequent this Dunkin OFTEN. And when I say often I mean 4-5 times a week. When I first started going I was ordering breakfast sandwiches with my coffee order as I was on my way to work. I order ahead every time with the mobile app. However, half the time when I arrive at the location, my order is never ready. My pickup time is 20minutes ahead of when I order so there’s no excuse as to why my order shouldn’t be completed 100%. I stopped ordering my breakfast sandwiches as often due to it being cold a majority of the time. Again, I order 20minutes in advance. You think they would prepare it 5-7 minutes prior to my pick up time, however that is not the case. Most the time it’s been sitting there for 12+ minutes. My coffee is hit or Miss. I never get the regular pump amount for additives. And I do that because their regular 3pumps to a medium coffee is too much. Nonetheless, I don’t think anybody ever pays attention peoples orders because it’s always too sweet, as if they did the regular 3 pumps instead of 2. It’s a shame.
Service is beyond slow. I waited on the drive thru for 20 min for a mobile order. I was so Fridays I got out of line and walked in to get it.
It was my first time ordering coffee from Dunkin Donuts drive thru and I wasn't impressed at all. I ordered a iced vanilla latte and waited 20 minutes in line to finally get my drink and there was no vanilla in it. I was late for work so I couldn't go back to get another one. I'll stick with Starbucks for my coffee drinks, but I will say the donuts are good.
My friend and I stopped at Dunkin to get coffee on our way out of Springfield. We didn’t get a chance to drink any of it till we got on 72. At that time we found out that the Cubs would not seal correctly because they were dented. Therefore we ended up with coffee all over the front of our shirts. I’m glad I’m back in Muncie Indiana where are Dunkin treats is a lot better
The girl who took my money was so nice, and quick at her job, she was friendly and personable. However the drinks I ordered were not good at all. I'm fairly certain the oatmilk i was upcharged an extra dollar for was either bad, or didn't actually get switched from a dairy product, as the person it was purchased for was sick all day after drinking it. This visit is what made us swear not to come back. Paying $15 for two drinks we didn't enjoy at all, and that actually caused so much discomfort, is ridiculous.