Reviews (100)
The food is pretty good, but over-priced for what it is. Also, I actively avoid this place (even though I live right next door) because the music is SO loud. I don't see how anyone could work or study here.
I have been visiting Hero for over a year. They actually got me through the hardest times last year. Anyway!! The quality of their coffee is great the beans are well roasted and has a very smooth and velvety flavor. My favorite is oat latte hot. No sweetener no flavors. Just freaking amazing. Every here is kind and willing to help with pretty much anything. Just this week I found something that will stop me from getting pasties here which by the way are good but back to the issue. The pastries are now cover with clear cling plastic. My personal opinion and do be all angry at me. It was just not ok in my book. One the plastic will leach chemicals into the pastry two now the pastry is holding humidity and will make the top mushy. The more business try to keep their item "clean" the more they contaminate food. Enough with the paper cups lining (plastic) with a hot drink more chemicals and same with the lids. I just prefer my good not to sit too long or be reheated in any plastic. Other than that is a great coffe shop and will continue to enjoy my oat lattes. The bagel sandwiches are such a delight.
Love the ‘matcha madness’ (iced matcha with raspberry syrup), top contender for my favourite matcha in the city! Love the atmosphere of this place and the staff are lovely (sometimes slow if you’re in a rush..) I think sometimes they should turn the music down though! Will come back time and time again!
Love the brand. The bagel are good! But the wait time for your food is pretty long for only bagels (10/15min). I don’t recommend the hot matcha latte as it’s very sweetened (and you cannot change it). So it’s only my personal preferences! It was packed but we found place to seat (good turnover in a coffee because not too many laptops on a Saturday hahah). There are a lot of people working here and the bartenders are nice.
Coffee and bagels are fantastic. Love that you can order ahead on Ritual. But the music is so loud that you can't even think, work, or have a conversation.
This is maybe my favorite coffee & bagel spot in Chicago, and I've truly done a lot of searching. The coffee is fantastic, and the rotating seasonal menu is always a fun surprise. The bagels are toasted to perfection and the addition of cream cheese to bagel sandwiches was a subtle bonus that I didn't expect, but now I'm pretty reluctant to give up. Most importantly, the folks working at Hero are kind and friendly, and genuinely make you feel welcome. I can't recommend this spot enough!
Great staff. Great drinks. Plan on going back again soon.
I love this place! They have two options for vegan pastries, and the staff is always so friendly and welcoming.
One of the best bagels I’ve had in Chicago
The young woman (brown hair, tall) taking my order never even smiled at me. Rude!
I love coffee and espresso, and like to try new cafes when I can. Unfortunately, Hero hasn’t hit the mark and hasn’t after multiple visits. When I order a latte or cappuccino I expect to either taste the espresso or flavor/syrup. All of Hero’s espresso drinks are very much milk forward. I don’t know if they use less espresso or less flavoring than other shops or if it’s a combo of both, but man are their drinks weak. The staff is great as is the food, vibe and atmosphere. It’s a nice shop, I just wish they made better drinks.
Our favorite location. Staff is great. Trey and Michelle are amazing people. You HAVE to support this phenomenal small business. Best bagel sandwhiches in town and the only place I get coffee and lattes now.
Really friendly staff, nice atmosphere, and good food!
This place is amazing! The “Smooth Criminal” is the best breakfast sandwich I have ever had! Great service and I will be coming here more often.
Service is VERY SLOW.
Great coffee and customer service
It's a cozy place with good coffee selection, friendly staff and overall relaxed atmosphere. Their bagels are really tasty, Smooth Criminal is my favorite!
Music is also too loud may have contributed to not hearing and receiving the correct order. Coffee had a good taste. However, to stay option (dishes) not available “because of Covid.”
Clean. Friendly. Lots of Options. Hip Environment. No true negatives. I just wish they were open later! I will take what I can get!
Nice place, good coffee. Super loud music, i had to repeat 3 times what i want to order.