Reviews (20)
Terrible and RUDE staff, not even close to what Hard Rock Hospitality standards should be. I stopped with a group of friends, they ordered they stuff and I bought two chocolates in a separated order. Teresa at the cashier was in a hurry between printing receipts and calling the other staff to come over. While a very nice short haired lady took care of my friends. I waited forever for someone to take care of me, a very simply order as grab 2 chocolates from the fridge and hand it to me. Michael the guy who was called to come to help me out, decided to prepare the customer AFTER me order before mine, which was 3 coffees. It’s completely unbelievable to me that I had to wait for him to complete the next persons order until I started complaining about how much longer I had to wait to be handed two chocolates. He was excusing himself about being “short-staffed” I completely understand that part what it’s unbelievable is that I had to wait for this person to complete a more complex order to the customer AFTER I repeat again AFTER me, that was absolutely disrespectful. On top of the cherry when he handed the two chocolates to me he almost throw it to me. I wish I could give zero to this place.
Nice store in Hard Rock Tampa. If you are looking for pastries, coffee or ice cream…. This is your place. Every time I stop at Hard Rock I get the coconut macaroons and the pecan turtles. Recommend Constant Grind.
Stopped in on Saturday 03/25 for some dessert and really enjoyed everything we purchased. The Easter display in the front window was so cute, and everything in the case looked so delicious it was hard to choose! I ended up getting a carrot cake for my mom, a caramel mousse egg cup, and some vanilla gelato. Everything was incredible. I loved the balance in the caramel mousse cup as I'm not a fan of overly sweet desserts. The decor was nice and the staff was all friendly and offered quick service.
This place was so great! Stopped by with a few residents from my nursing home for an outing and they loved the gelato. Had a super sweet gentleman helping us out (Mat maybe?). Great pit stop after playing some slots :)
Very delicious treats and gelato
The Chocolate Hazelnut Crunch was decadent and well-balanced with flavors. Such a great delivery on classic flavors you would find at any coffee shop or cafe!
We got the gelato, cookie, cupcake and carrot cake. Everything was good except the carrot cake, it tasted very odd. Decent place if you have a sweet tooth!
This is a quick stop when you need a break from the casino floor. They offer coffee, gelato, beverages, and some good pastries. Reminds me of a late night New York Deli. Service was good, and gelato was pretty well priced. They wouldn’t give me a coffee until they had a fresh batch, because they wanted to make sure I was happy. Pretty cool, most places don’t care lol. I’ll definitely visit this place again if I am at the Hard Rock.
What a disappointment!! The worst ever cappuccino. The cookie with the word gooey in the description was anything but gooey. Tasted like a Duncan Hines cake cookie. What is worse, when I confronted the so called Chef, he made excuses and never bothered to offer a refund or exchange even though I CLEARLY said it failed on meeting my expectations. Then went running off when I was still trying to speak with him. COME ON HARD ROCK. Get it together. I miss the Hard Rock in Mississippi. Much much better. The staff behind the counter all seemed pretty nice.
My wife,sister and myself enjoyed take out orders of various desserts/sandwiches
Great coffee and cookies
Went here last night and everyone was very rude especially the girl with the accent. I will never come here again
It was good, not the best in Tampa but good.
If you stop by, grab a cookie. A little pricey at $3/ea, but they are awesome! I'm hour and a half away, but contemplating driving there just for the cookies.
Staff are great. Food and drinks are good. My only negatives are that it would be nice if they had a better way of identifying which line to got to for coffee and ice cream. The other would have to be the coffee shop doesn't open until 11.
The only place in the hotel that serves breakfast. They do it till 11.00am. 10.20am they had 1 French toast left out of the breakfast menu. Want it or leave it... $600 a room and all you have for breakfast is last French toast, which cost $17 with my coffee.
Night service is really bad date: 12/21/2020 9:47 p.m terrible.
Love this place! My boyfriend and I come to Hard Rock all of the time and it’s so nice to have a quick, delicious, and conveniently located coffee shop in between the casinos. They have a special which includes a small drip Lavazza coffee and a huge cookie of your choice for $4. The coffee is TO DIE FOR and I’m a total convert from Starbucks to Lavazza now because of this place. The cookies are also consistently fresh and delicious! All of the staff are very friendly and attentive without fail, but Sarah really goes above and beyond! Thank you to Sarah and all of the staff!!
Really good gelato and dessert. Awesome experience. Must check out this place.
The ice cream and desserts are amazing. The dining room staff on 10/3/20 at 1137 decided clean tables were not important. We had to ask for disinfecting wipe after watching her dig in her ear with no gloves and never put gloves back on then we watched several people leave and never did she move to wipe one table. A little alarming for me