Reviews (100)
I placed an online order at 4:22 PM on 5/18/23 for pick at 6:15 PM. I arrived to the store location in Craig, CO at 6:20 PM to pick up my order. Upon arrival, the man behind the counter, his name is TYSON said "Are you here for a to go order?" I said "Yes, I am picking up my order as well as my sister's" (She placed her order at 4:25 PM for pick up at 6:15 as well) He then said "It will be a fat minute before I can even start those orders for you." I told him my order was supposed to be ready for pick up at 6:15. I wouldn't have gotten mad if my order was already in process but it wasn't even started yet. He said "we just got busy out of nowhere and we are short staffed." There were 4 employees in the restaurant and the two in the back did NOT have anyone in the drive through. I asked if the two in the back can start our orders because I had somewhere to be at 6:30 PM. I told him I wouldn't have did an online order if I didn't have anywhere to be at a certain time. He had me wait in line behind people to "start my order" behind them. I admit, I did get mad and yelled at him but I was not impressed with this customer service. He continued to laugh at me and tell me he can't help that it got busy. I think my order should have been started before they "Got busy". There were two people in line when I arrived. I don't think that is very busy to me. The two people in the back finally started my order around 6:30 PM. Tyson apologized to the two customers that were in line saying, "I am so sorry about THAT!" talking loud enough for me to hear, basically saying I am in the wrong and he was sorry I was mean to him in front of those two customers. My order, as well as my sister's order was FINALLY done at 6:50 PM. There was no discount or money back offered by Tyson. I assume he was the head employee on duty as he was bossing everyone else around. There was no further apology from Tyson as I was finally leaving with our orders. The lady that did take part in making our sandwic
Sauces were supposed to be on the side. And they forgot are sun chips. Otherwise, great experience.
I ordered my sandwich through the drive thru and it went well.
30 mins to get a 6 inch sub with 3 employees and only 1 person in front of me when I walked in. Asked for double meat, they put 4 slices. I asked is that double? They said it comes with 3 so I did 4, I responded it should be 6. Had to tell them which meats went on the sandwich since they forgot one. Was driving though and very limited options on the town.
Never again....we are there at least once a week until my husband got food poisoning.
Food is good when workers care enough to make it right. This time worker used same knife as used for guacamole on a non-guac sandwich. Also scratched face with gloves on then continued making sandwich. Not appetizing at all. Had to ask to start over.
I order 2 different sandwiches I got 2 sandwiches exactly the same neither one was what I ordered. I had to have them remade.i ordered through the drive thru. I won't do that again.
Food was cold by the time we sat down but overall okay. The staff were great and super sweet
One star, barely. I have gave it a few chances, but no. I have had pretty much only terrible experiences. Always mess up the toppings on every sandwich, and for some reason NEVER add the cheese! Very irritating, especially for the amount of money I have spent on them. 👎🏻
Subway as a brand is terribly run and managed, but this one isn't bad. It has a drive-thru! Sandwiches are as expected.
Great job guys! Just wish they would stop calling me "sir". Lol
Under new management and you can actually use the drive thru. Yay!
Great food. Great staff. A+
I'm very grateful for Subway's customer service. They were able to accommodate a last-minute catering order when our initial contact fell through. The food was done perfectly and was delivered with plenty of time before our event. They were incredibly kind and helpful, we would certainly go through them again.
New sandwiches. The one I bought was okay. Service was fast.
Good place clean l, friendly and fast service!
Always get good sandwiches from subway.
Nice clean atompshere. Staff friendly
This subway was well managed and offers some quality food. These shops tend to me hit or miss , but I’m happy to say that this spot went so far to make it the sandwich right to our order and to properly keep a clean and organized space. We ordered 4 sandwiches and the ingredients were all fresh and well-made. You can see that all of the ingredients are of the same quality. They even sell cookies by the batch for a good price. Would go again.
Friendly staff great stop for lunch