Reviews (30)
was there with friends, they were treated very disrespectfully. Their drink had hair and the barista would not remake it.
Bad customer service. There was a hair in my drink and the barista was acting very unreasonable for the circumstances.
I have been banking with capital one for couple years now and everything’s been great. Went to this location to deposit a lot of cash since there’s not many options to deposit a large sum of cash within the area. Went to the ATM out front and while me and my son’s were depositing cash I was approached by an older, Caucasian lady wearing glasses asking if I needed any help. Thought that was a odd because we were simply depositing money into the ATM OUTSIDE of the cafe. Not more than 40seconds later 2 cops show up and I see them watching me in the mirror of the ATM. Couldn’t help but assume she called them. Before even leaving, she approached us and says “you forgot your receipt “. Clearly she was watching us the whole time. If I didn’t have my kids, I would’ve gave her an ear full. Never felt so disrespected and like a minority in a long time. Go figure, the day I decided not to get all dressed up. The race schism was real. Thanks to this lady, I’m now looking into getting a different bank.
I leave a five star because you can get the best deals here with your Capital One card. Coffee is always great quality and the environment is perfect for lounging. Staff is amazing! I dont want to mark it down, but sometimes they are out of stock of cerain items.
What is this place? Bank or Cafe belongs to Capital one or both Cafe ➕ banking service. Please help me to understand
They charge more if you don’t pay with a capital one card. Don’t support financial discrimination. Would not recommend.
Enjoy a great coffee and relax
Nice atmosphere
I would give more stars if items weren’t constantly out of stock and the gentleman in the beanie who works the night shift knew how to make coffee. Every time I order something from him it’s undrinkable. Please train staff properly and you will get much higher ratings and business.
I ordered coffee latte and my husband got vanilla latte but mine is super light only less than half of cup and my husband’s normal. Don’t tell me latte with foam I knew it since I have latte every day. The only reason is Im a Asian girl. DISCRIMINATION
Second experience. When we came before they were out of several things and blender was broken. Life happens. Today they were out of milk, vanilla and nitro cold brew just based on the drinks we attempted to order. Only drip coffee was a dark roast with 6 minute wait. While the capital one discount is nice I'll stick with Starbucks where they actually have drink options available.
Where do i even begin... This capital one cafe has always treated me well and this time was tremendously different.. My wife and i came into this location a few days ago and were immediately greeted by the members of capital one team whom are always so kind to us, we then walked up to the cafe portion and as we said hello to the barista behind the counter and were eyeing the menu we got a "what do you want" from bella, after her "extremely courteous" welcome we ordered our drinks. as we watched bella tell another employee to make our drinks she just sat on the counter typing away on her phone. when we received our order it was wrong.. now mistakes happen and i completely understand however, after explaining the issue with our order bella responded by saying "no thats what you got, i can ring you up again" we then obviously said noooo thank you. BUT THEN another team member jumped in and told us he would remake it right away which was so nice, can't remember his name but everyone else on staff seemed very caring. now i tend to have AMAZING service here which is why i was so disappointed this round... not every hire can be perfect so i just hope they improve training protocols or at least take away from this review we love you capital one!! for all those taking the job at hand with gratitude and taking it seriously we appreciate you.
The bank restricted one of my cards because they need some extra proofs of my identity. Yes, they need those proofs only for one card - I don't have problems with another one. No, they can't use the information from another account. I already wasted about 4-5 hours on the phone with them, I didn't want to waste more time on the phone, this is why I came here. Thank you, Jay, for working at the Capital One Cafe! This are your personal five stars 👍 Thank you for your assistance, your patience, and your warmth! ❤️
Great place for working 💻
It was really nice to stop by for some drinks for the family and save 50% on coffee with the Capital One card.
The previous review was right on point about lacking professionalism. When I called to address an issue customer service representative was very passive. They indirectly addressed the issue. I even tried calling the direct # for the Roseville Cafe, it went to voicemail during operation hours.
We love coming to this location because of Armani! He is always so kind and friendly. He makes a perfect macchiato. Thank you for always taking that extra step🙏
Spoke with Joseph and Patrick very cool Cafe good info good spot to relax
Joseph was a great representative for Capital One. He was friendly and patient as he answered my questions and informed me of the convenience Capital One offers their clients. Thanks!
Cozy little place, super friendly employees. It's a good place to study.