Reviews (22)
App order submitted @ 7:51pm & it said it would be ready @ 7:53pm (there was nothing indicating the store closed at 8pm or we wouldn't even have tried). We pulled up @ 7:58 & no one would answer the drive thru speaker, so we pulled around to the window. Several employees just looked at us until a guy come up & mouthed "we are closed" so I held up my phone indicating I had an app order. He opened the window, got the info, and looked it up. He said they DID receive the order, but they never even STARTED it because they had already cleaned all of their machines. Took my name & phone # and said the owner would contact me to initiate a refund within 24 hours. That was 5 days ago & I have not heard from anyone. Coffee is good...but customer service is SEVERELY LACKING. We left & went to Starbucks... **EDIT** Scooter's (Corporate?) contacted me, I filled-out a form, and the local Owner contacted my by phone and by email (VERY RESPONSIVE). I was given the refund and a credit on my Scooter's app account (in addition to the full refund I was owed). Very happy with the way the issue was handled once the Owner was actually notified of the problem. Changed from 1 star to 4 as the result (original experience with staff kept it from being a 5).
Entry into the parking lot doesn’t make a lot of sense, however the coffee makes up for it along with great service
So I love Scooters, and the fact they're now in Fort Smith is -chefs kiss-. The people there are charismatic, friendly, and definitely don't feel like they're just trying to get you to get your coffee and go. One of the girls was so sweet I had to give her a challenge coin with art designed by myself for Pinups for Vets... and she was so kind about that as well. Keep up the good work, keep the girl. She's fabulous.
Quick service, staff was friendly and I very much enjoyed my iced mocha!
Fast service. Delicious food. I had the everything breakfast bagel.
Have visited twice and both times the staff was super friendly. Loved our coffees. Location could definitely be better but overall happy with service. Well be back!
Love love this place & the lady think her name is Janet is a sweetheart!!
Me and my boyfriend went to Scooter’s today to get some of those bagel sandwiches, we’ve had their coffee a few times and just aren’t big fans. We got some 7Brew before we came here, and one of the cashiers had made a face and said in a snarky tone “Do you even like our coffee? Do you think 7Brew is sweeter?” my boyfriend said that we just liked their coffee more, that’s it. The cashier then proceeded to say (still in a VERY snarky tone) “well they serve ESPRESSO not coffee,” her attitude just shocked me. I could not imagine being rude to a customer because they prefer one coffee over another. One of my sandwiches was also pretty overcooked too, or at least a lot crispier than it normally is. Which is fine, that actually didn’t bother, just something else I noticed. Overall very disappointed and will not be back again. I was just very surprised by the attitude we received, but every time I have come the coffee has been decent at best. It has never been consistent and nothing I would describe as good other than their microwaved breakfast sandwiches I can get at Walmart for half the price. Having a bad attitude will keep me from wanting to come back. This would not even be close to something I would recommend to anyone.
Actually the worst matcha latte I ever had in my life. Watery, barely taste my matcha, and just straight up throwing away material. I told them it was bad so I purchased an actual coffee which was also terrible. The ratio is just off and diluted. Paid for both drinks for it to be terrible. I would not recommend it.
I personally like Scooters . I've worked at one before so I know what to drink and how I like it. The location definitely sucks though. It makes people have to do a wide U-Turn just to get to the speaker box.
Excellent service and coffee. Ditch Starbucks!
the worst coffee place in town with the worst possible location. no one was thinking when they decided where to put the building.
7Brew is better
Staff extremely professional and kind. I really appreciated their quick service. That being said my wife could not get past 3 sips of her Caramel Iced Coffee. I ordered an ice water and it had a coffee taste to it. Will give them another chance in the future. Still a new shop.
The price is incredibly ridiculous for the taste of the drinks we got 3 different drinks to taste and none were even OK tasting, only upside the cashier was friendly.
Nice addition to fort Smith. Wish it wasn't crowded in on Rogers but it's very fast and my daughter loves the muffins!
Good customer service and fantastic coffee
Went here yesterday. The customer service was great. Everyone was really friendly. The coffee was amazing. 10/10 would recommend
All the workers are so nice and professional!
The coffee didn’t taste good at all and they didn’t give my moms card back wasn’t worth waiting in line