Reviews (100)
Never open on time. Last Sunday I went by it was 0645. Doors locked and drive through had cones blocking it. Came by today at 0630 and it was the same thing. Just a shame.
The guy in the window this morning could use some manners and be more polite and respectful and awnser questions instead of bein quiet and another employee was out side supposed to be sweeping around but has a phone to their ears surprised they even have stars at all because the service was horrible and doughnuts were over priced
Krispy kreme on Hilcrest in mobile Alabama hours.. we are not open 24 hrs anymore.. *weekdays* the lobby closes at 9 and the drive through closes at 10 *weekends* the lobby closes at 9 and the drive through closes at 10:30!! *loveee and appreciate every coworker I work with!!*
They are not 24 hours anymore. They open ar 6am
As good as it gets...the hot donuts, that is.
It is not open 24 hours and it did not open its door at the posted time. I had to shop elsewhere
My daughter usually doesn't eat doughnuts but she loved the hot fresh ones.
They need to update their hours of operation online, I work late shifts and be wanting doughnuts and twice I went there they are closed or the drive thru is blocked with cones
HORRIBLE CUSTOMER SERVICE. Pull up to the drive thru at 10 (they don’t close until 11). Three separate employees walked out the back door complaining that there was a line. The drive thru line is now backed up all the way around the building. Every customer ahead of us, then including us, we’re informed at the window that they threw out the leftovers at 9:45 and they were not making anymore. They were “short staffed” all while there was 5 employees standing at the window to explain that they were closing early. Super disappointed in the attitudes and experience.
I got a dozen of donuts today and all my jelly filled donuts have Hardly no jelly in them way overpriced to not have anything in the donuts!
Always great tasting just alil on the high side
Horrible, lies about hours evenwhen they just changed it the lobby hours donr close till 10pm and they closed it an hour early. I had a pick up that's it and the line was so wrapped it's interrupting traffic. Any Other time I just have to deal with bad attitudes, employees coughing, standing and doing nothing, or just ignore me and go to another customer, its pitiful
Had my kid ready to go inside and get some hot doughnuts. Even had the doughnut he wanted in mind ready to pick out but when we got to the door it was locket at 930 when the sign on the door said closes at 10 and the hot and ready light was on but the drive thru was still open. When I got to the speaker to order they tell me the only doughnuts I can order is a dozen regular glazed doughnuts. When I asked why they tell me they threw out the others. Apparently before they even closed sometime before 930 pm 🤔. Won't make the 30 min trip here ever again. Can't waste my high priced gas on trashed doughnuts
Was not open like the website said 24 hrs.
Wow!!!! Wow!!! Hottt Doughnuts!!! The Hot Doughnuts light was On!! And you know what that Means! Melt in your mouth! 😋 😍 😊
How can Krispy Kreme be out of regular glazed doughnuts at 4:30 in the afternoon. If you're running low, start making more doughnuts!
Just went to Krispy Kreme on Hillcrest Road in Mobile, Al to get the special for today, April 19 and the service was horrible. I was told the Oreo doughnut was not available and could see it on the tray and even another customer said it was available. We left the store without making a purchase. The person waiting on us was not very professional.
Over priced and the doughnuts were physically smaller this trip. Very rude server.
Edit to add: I went back, ordered a dozen. Got the donuts and drove home without looking in the box. Should have looked because they gave me someone else’s order. Not a single donut I ordered was in the box. This place has gone downhill so bad!! Very sad since Krispy Kreme really does have the best donuts but it’s clear the owners do not care about this location anymore. Asked for 6 HOT and 6 mixed. Got no hot but 12 2 or 3 day old hard as a rock donuts
Everytime I've come to krispy kreme on Hillcrest in Mobile, al they are never open when the signs say they're open. Every day I come by at 530 am and wait for them to open at 6 but they don't open doors till 615 am to 630 am even when customers are lined up outside waiting. When they finally do let people in they are very rude by ignoring customers requests. And tonight my son and I came by and they have 30 cars in drive trough waiting at 830 pm. They have the dinning room locked and won't acknowledge customers at the door when the store hours sign says dinning open till 10 pm. There is a young black girl and a young white girl with olive green hoodie on, and a heavy set white guy in a black hat and red shirt playing on his phone in the store playing around laughing and pointing at customers in drive through. This is very unprofessional. Krispy kreem lost a lot of business tonight including mine! Only reason they got 1 star is cause I can't give a zero