Mrs. Fields

I agree, one of the employees was rude and lazy! It was 7:30 and we went to go buy cookie sandwiches and a girl said “I don’t know how to do the icing” okay so we selected different cookies then she tried charging our card and didn’t know how to run the register, she must have been new. Then a second employee came to show her, the new girl told her I don’t know how to do the icing and the other employee said I will show you then proceeded to charge my card. I said “wait if you know how to do the icing…” she RUDELY interrupts me and said “let me finish this transaction” I said “right before you finish, if you can do icing I want to put my mini back and get a regular” she said RUDELY “I don’t know what you’re talking about you have a regular and a mini!” I said “Am I not making any sense?”

My guess is she was incompetent or lazy or already cleaned everything before they closed and didn’t want to work.

I’ll just take my business elsewhere which is probably what they would prefer.

Love this place! I could hardly choose from all the delicious looking treats in the case. Went with a caramel pecan chocolate chip cookie which was fresh and absolutely yummy! Shelby and the fella working the register, whose name I didn't catch, were both totally friendly! I also love that they have an ICEE machine! Perfect end to my Christmas shopping trip at the mall! 💜

Great family friendly place. Cookies are delicious. The employees are very nice and always have a welcoming vibe.

I purchased a few cookies for my family, but after tasting one I realized I did not like them. I needed to return the untouched cookies that no one would obviously be eating.. After trying to return them I have to say the ladies working had very bad attitudes towards me.. I believe one of them was even a manager! I do not appreciate being treated like this as a customer. I will NOT be going back. Not to mention the girl who took back my bag off cookies slammed them on the counter behind her.. Disrespectful and immature..

My best description for their cookies Is the word Gourmet? They are just not at all like your average cookie. They are so rich. The cookie cake weighs 5 lb which is about twice the size of other brands.

When we stop and purchase Pies they are always good. They offer seasonal and regular Pies. They are open on weekdays from noon to five. Closed during the holidays during the week.

Can someone please teach the 15yo's here how to bake cookies? Mine were burnt and I had to pay $8. This location is trash.

Good cookies just wish they had low sugar or substitute sugar cookies. Very rich folks and always fresh!

The people working there are rude and hateful. Avoid the place to save your time. Negative 0 stars.

Horrible customer service. Rude workers rushed us to order and constantly had dirty looks on their faces. Definitely not going back