BIGGBY COFFEE

I was going to stop at DD. When I seen the line stopped out onto a busy road and around the building. Then I remembered the new coffee place across the parking lot. That's right Biggby's. This was the BEST ICED COFFEE. The sausage and egg everything bagle was HEAVENLY!!! I WILL BE BACK. THE STAFF IS ALSO FANTASTIC!!!!

Order at this location is almost always made without the extra espresso shot that I pay for… today i overheard the girls deciding on telling the next customer that the oven was broken so they didn’t have to serve any more bagels…their poor decision making was clearly prioritized over making my drink correctly… won’t be returning ! Pretty disappointed…

Absolutely love this Biggby and the Biggby in Elyria. They always get my order right and are always nice and pleasant to deal with. In Lorain, the manager, Krista, (I hope I spelled that right) is so nice and friendly. Something not many places have in their employees anymore! There's also a young man there (I don't know his name) who makes you feel like your old friends. He is always pleasant and speaks to me when I come through with my husband. The coffee is AWESOME, way better than at Starbucks!

The staff at this location is awesome! They’re pleasant even when they’re busy. I would like to see a larger size option, as I need a ton of coffee to get myself through the day. I tend to go to Dunkin if there isn’t a long wait because I get a larger coffee for less of a cost. However, the coffee at Biggby is super tasty and I love that there is an option besides Dunkin on that corner.

I asked what was the flavored coffee of the day was and repeated the same question three times today at 2:30pm to the very rude( hard of hearing)young lady behind the microphone. She responded we just poured it out. Did not provide a answer of the flavor nor provide another option. After a lengthy/awkward delay and long pause between her response. I just stated she just provided horrible customer service and drove off. This is the fourth time I received this kind of service. I will not be back. The 1.09 cents I would have saved in buying my cup at Biggby coffee I will give my loyalty back to Starbucks.

Good coffee. It was drive through and walk up window only. If your looking for a place to work from and enjoy a cup of coffee look at a different location. Friendly service and we enjoyed the question of the day on the window.

Worst experience of my life. My boyfriend and I ordered two lattes. Get to the window, pay, we are handed two wrong drinks. We're informed we paid for the wrong order. So, they take mine back and to give to the customers behind us. Sanitary much? Then, they charge us TWICE. Ask for our card back to pay for the right order. Don't even inform us we'd get a refund. Then, they give me the drink I ordered and it's completely wrong. Not what I asked for at all, I informed the manager and she told me to have a nice day she's sorry and didn't even remake my coffee. I leave the drive through shocked at the level of customer service just to have the wrong coffee and I was charged twice? Never go here. Go wait in the long Dunkin line. At least you're not charged twice and sent off the drive thru by employees knowing you didn't get what you paid for. Unbelievable

Hesitant to give this place 5 stars because all of the Dunkin and Starbucks traffic will come here lol. Good coffee, good prices, good services.

Had my debit card information compromised by an employee at this store, the manager called me and offered no apology or anything, told me to stop blaming his employees for things I couldn’t prove. Horrible customer service, I would absolutely never get coffee from this company ever again. I ended up having over $2000 in fraud charges because of his experience, I would never ever in 1 million years recommend this place to anyone. Horrible management, horrible employees. And they made my coffee order wrong, I asked for a blood orange Red Bull cream freeze they gave me strawberry, bad experience all around.

I went to Bigby's for the first time in my life, I loved the coffee and I loved the service. But about an hour later I got severely sick and my heart rate was way higher than usual, so I have no clue if I just got randomly sick or if it was the coffee. I will try the coffee again but what I got scared me because I have no clue if it was the coffee or not.