elé Cake Co.

I ordered a cookie cake and a 1/4 sheet cake for pickup last weekend a 1/2 sheet cake for pickup yesterday. 95% of the ordering was handled by email and the woman who helped me was phenomenal. She called to confirm everything I wanted and helped me to make a super special cookie cake that was even better than I could have imagined. Last weeks items were great.

Yesterday when I went to pickup the final cake it was pouring rain and I was in a giant hurry so I didn't look at the cake much while I was in the store which was my mistake. I got it home and realized the text was done in the wrong color, there was a spot where there was icing much thinner than the surrounding areas, the image was faded in spots and the outside icing clashed with the logo printed on the cake. I was upset but not enough to make an issue out of it. However, today when we cut into the cake I was definitely disappointed. I had ordered a marble cake which when I have ordered in the past always has large swirls of chocolate cake inside of a white cake. This was a yellow cake that was super dry and tasted stale. The icing wasn't anything like the buttercream we had on the last cake. Most everyone who tried it today tossed their piece in the trash as it was that bad.

This was my first time ordering from this company and after the cookie and first cake I thought I had found a great place to order from, but after today's cake I am not positive, hopefully it was just a fluke.

Had some hic cups in my order but they very kindly replaced it with what I wanted.
And it was Delicious!

Our wedding cake was perfection! The staff at elé went above and beyond to make sure we got exactly what we wanted. They delivered and set up the cake. We even got to serve the top layer at the wedding because they offer a free smaller anniversary cake the following year! No frost bitten cake for us! Thank you!

Revised: (5 to 3 stars)
Freshness of the cupcakes and brownies is getting to be hit or miss lately. I get cupcakes most weekends and the last couple times it was apparent that they probably should have been tossed instead of sold. I would rather you be out of my favorite item than to be sold stale baked goods!

Very well managed place. I had placed order for a rainbow cake with floral design for my wife's birthday. They helped me professionally with my order. The place was very well kept and neat. Ppl over there are so nice and helpful. And the cake was amazing only the icing was too sweet for me but the cake was truly amazing. Will recommend

Great varieties of cakes, and brownies! They even have some in sugar free. It's a limited selection but it's tasty! I tried to get a Red Velvet sugar free cake for my birthday last year after they told me that they could do it they backed out of it and refused. That's the only reason I haven't been back and didn't give them a higher rating!

Ordered graduation cake for my daughter

The cakes can be over priced sometimes but most of the time they are delicious. I’m not a big cake fan but everyone else in the family seems to love them. The lunches are pretty nice too.

We have been customers over 20 years and needless to say.. no longer! Our very poor experience with their wedding coordinator Melanie sealed the deal. Not only was she rude to me and my friend at the wedding event , she has been absolutely difficult to work with. We sent in a photo for our wedding cake and we’re given a quote. She called me stating I was misquoted and put off that she had to honor the price. She suggested ways to do the cake and i agreed after some thought. It was at that point she said that basically doing our cake would be impossible and it would be ruined. She suggested we get a styrofoam cake... maybe it’s just me but not really sure our guests would enjoy eating styrofoam!! I messaged her since with zero response and I messaged the original rep I worked with and no response! Needless to say we found another great bakery who can and will make our cake and even less the cost! So with that said, thank you for being so unhelpful and making the experience of planning my wedding horrible! But lesson learned... we are no longer customers!

Love there cupcakes!! Colossal flavors are yummy too. Can even buy their famous buttercream icing by the tub.