Duck Donuts

Friendly professional staff, clean environment, and the freshest nicest tasting cake donuts around!

UPDATE: I spoke with the owner who was able to refund my order today. She was apologetic and helpful. I don’t think I will be ordering delivery again but I would be willing to try stopping by and picking them up if I were in the area.

Original post from 5/17:

I ordered delivery this morning at 8am. My order was for 2 boxes of 1/2 dozen doughnuts. We wanted to share the second box with loved ones. The confirmation email said that the doughnuts would be at my house at 9:55. That’s a long wait but well worth the product. I encountered the following problems

1. Only six doughnuts were delivered
2. My $5 delivery fee was $10
3. The doughnuts did not show up until 1030

I called immediately after delivery and spoke with “the manager” who told me that the second box was being made right now. I explained my issues and asked for a refund. She refused. I asked to speak to the manager and she informed that’s who she was. I asked to speak to the owner and was hung up on.

I called back a second time and reached the same manager. She explained that we were cut off and that she tried to call me back but that didn’t show up on my call log.

She then told me that the driver was on her way back to my house and was very upset that I lived so far away, so she is going to give her two doughnuts. I asked her for a refund of the six doughnuts that are on the way to my house and told her that I refuse to take the product. She refused. She offered to give me a coupon for a free one dozen doughnuts. At this point I no longer have interest in doing business with duck doughnuts. They are too expensive and the wait time is too long. If I have an issue with the product and try to report it then I am met with hostility and hung up on.

As of right now, my second box of doughnuts never showed up (as I expected) it is 1130. I do not have a coupon for one dozen doughnuts (as I refused it). And I have to contact my credit card company to contest the $32 dollars spent on 6 doughnuts.

Exactly the type of morning I was picturing at 8am when I ordered these doughnuts.

Not worth the trouble. Definitely go with Krispy Keme, dunkin doughnuts, or even in town doughnuts if you live in this area.

Cute but slow process.... end up with soggy doughnuts with stuff piled on them making them impossible to eat with you hands as you pick up and it collapses. Looked nothing like photos pictured on website. My sanddollar one had hardly any coconut but was piled with powdered sugar on top which ended up all over my car as it was on also on the bottom of the box... total mess. Glazed ones were just wet mush, disintegrated when picked up.

Overall Thoughts: Watch out Krispy Kreme, there’s a new sheriff in town! If you like a more “cakey” donut…this place is for you.

The donuts are made Fresh to order. The quality of the donut is fantastic (it’s hard not to be since they are made fresh for each order).

You order like so:

Step 1: Pick Your Coating
Step 2: Select A Topping
Step 3: Add A Drizzle

Obviously, you could just choose the Bare Donut…but what is the fun in that.

1. Restaurant Type: Donut Shop
2. Price/Value: This is a little more expensive than your normal chain Donut Shop, but worth it (about $15 for a Dozen)
3. Atmosphere: Very Friendly! We were greeted with a “Welcome To Duck Donuts” (think Moe’s Southwest style greeting)
4. Food Quality: FANTASTIC - Freshly made
5. Service: Friendly! Takes a little bit of a wait to get the donuts since they make them fresh for you
6. Parking: Parking is great, but shop part of a larger Commercial Complex so
7. Must Haves:

Hot fresh custom-made to order delicious donuts. Amazingly helpful and patient employees, they made our first time (with two hungry kiddos under 5) easy-peasy lemon squeezy.

I went by this location on January 17 it was very busy and and unorganized was my first time at a duck donuts so I ordered a half dozen got them home and me and my wife and son tried them out and they were suprising good. So a week later January 24 stopped by and purchased a dozen wasn't very busy got home with them and they tasted horrible like something had been left out of the donut batter very disappointed. And employees need some training for customer interaction. Very doubtful I will be going back.

Amazing as always. Can't beat made to order donuts.

Walked in today to get some doughnuts and two employees were arguing about a previous order being wrong. When I finally got their attention one of the employees turned to me and said, "what you want?" I said, " nothing I'll take my money elsewhere thanks for being rude." I went back to my car and waited to receive my food from taco mama and the same employee came out of the store looking for me in the parking lot. When he saw me he said, " you wanna order or not." I said, " no thank you your too rude." He replied with OK whatever. I called to talk to a manager and he wrote me off to saying ya I already know about it. No apology nothing! I will not be going back!

Great tasting donuts and even better staff! The customer service was phenomenal!

While I've had DuckD's before this was the first time I had actually bought them myself. Now I understand the idea. The doughnuts are more akin to a Dukin and much less like a KK. The real deal is the toppings. I'm going to be honest a plain KK is much better than a plain DuckD (just my opinion). But a DuckD Oreo is a bit better than a KK. I'm not a fan of the DuckD vanilla glaze compared to KK, but the other toppings are on point. While I grew up on KK these are a great alternative if you like covered doughnuts.