Character Coffee

Delicious latte with house made syrup, cool environment and friendly staff!

I'm not a huge coffee person but like a nice place to hangout and feel welcomed. Character Coffee is by far the best place to do that in Utica! If you feel like being social, you can sit at the counter and talk to a bunch of interesting patrons and friendly baristas. I especially like it because an iced latte and conversation is much cheaper than therapy lol! If you feel like being lame, you can sit at one of the cozy little nooks or on the comfy couch too I guess. And they are dog friendly, so you can bring in your canine friend to try to help you pick up one of the countless beautiful women if your own personal charm is lacking.

We were looking for somewhere new and tried the cold brews at this coffee shop. Great coffee, comfortable setting, great service.

Coffee: A+
Atmosphere: A+
Owner: A+
Baristas: A+

You will not find a better coffee shop in downtown Utica. While I happen frequent this establishment, I see a lot of newcomers who seem a bit timid at first but always leave with smiles on their faces. It never feels like I am having polite small-talk with the baristas or other customers- it is always a genuine conversation.

Everyone is truly welcome here.

Nice quaint little coffee shop. Atmosphere was up beat. The barista was wonderful with an amazing smile and a personality to match! 10 stars if I could.

A.M.A.Z.I.N.G.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'll never get a Dunkin Coffee ever again!!! I'm just upset that I'm just now finding out about this location!!!! It's super cute inside. I wish I had the time to sit and enjoy it before work but I'm always last minute. But when I say the customer service is top tier!!!!!!!!!!!!! Honey it is A1...Like my heart gets warmer when I walk in and get spoken to so politely. And even for the few minutes I am in there I swear I don't even feel like I'm in Utica anymore. I hate that I don't know the young lady's name that serves me but at this rate I'm sure we will get to know each other. She is the absolute sweetest. You guys have to have their coffee. It's so rich and tasty!!!!!!! They make Dunkin and Starbucks look terrible. I honestly can go on and on about this shop here....and I've only had their coffee 3 times!!!!!!!!!!!!! Here's to another 3 million more lol I pray you guys expand so that everyone can have this same experience I have.

This is not the closest cafe to me by any means, but I make it a point to swing by when I can to support this excellent local business.

Everything is on point when it comes to the offerings, the atmosphere, the cleanliness, etc. But what makes this place really stand out is Kate, the owner (and now city councilwoman!).

She will learn your name. She will ask what your plans this weekend are. She will get to know you and try to make a human connection in such a lovely, rare way. It really makes you feel welcome and it really makes you feel like community is being built.

My first visit left something to be desired, but mainly because I don't normally order much more than a black coffee. Next time I'll be ready with what I'm ordering.

This is a beautiful little coffee shop centrally located in the Genesee st business area. Easily accessible, they provide a wide variety of drink options in a friendly atmosphere. Very clean, very organized, I suggest checking it out!

I love drinking my cappuccino. I sit and sip my coffee, read my texts, and enjoy the scenery.

Went here with my partner and the barista was extremely polite, friendly, and made us awesome drinks. Inside is very clean and beautiful, and the couch by the door was super comfy. Glad we made the drive to go to thus coffee shop!